West & WillowReviews of westandwillow.com

Response from West & Willow· Aug 13, 2024

Hi Lynnette, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & Willow· Aug 13, 2024

Hello Nicole, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.

Response from West & Willow· Aug 13, 2024

Hi Ben, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We want the opportunity to investigate your feedback further. We just sent an email to the address on file. Please get back to us at your earliest convenience.

Response from West & Willow· Aug 13, 2024

Hi and thank you for reaching out to West & Willow! Your request has been received and is in the queue to be answered within the next 1-3 days. We are currently experiencing a very high demand for customer service, but please note that we will get to you and we will provide the highest level of customer service. We assure you that we will respond as soon as possible. Are you unhappy with your completed artwork or did your order arrived damaged? We'll be happy to replace it. Please complete this form: https://airtable.com/shrBqXZhp3VYK94CP and expect an email within 48 hours. Please note that all artwork issues and damaged orders must be processed on this form. In order to get your replacement processed ASAP, please complete the form as soon as you can. Looking for your digital file? Our system experienced an outage and a few customers never received their emails - we will send them to you manually. In the meantime, check out some of our top questions and answers below. How long will it take for me to receive my order?: https://westandwillow.com/policies/shipping-policy Orders typically arrive within 2-3 weeks. I'm not sure if my photo will work.: https://westandwillow.com/pages/image-guidelines We can work with most photos! Please upload your best option based on guidance on our image guidelines page: https://westandwillow.com/pages/image-guidelines. Don't worry, if your photo will not make a good illustration for any reason, we will reach out. Can I cancel or make changes to my order?: https://westandwillow.com/pages/contact-us/# We can usually cancel an order or update an address within 30 minutes of it being placed. After 30 minutes cancellations or address updates can no longer be made. Please note, in some cases, changes may result in shipping delays. Cancelation requests within 30 minutes of the order being placed will always be honored. Color, size, and photo updates cannot be made after an order is placed in most cases. If any of this information answers your question or if you have already completed the replacement form, please respond back to this ticket with the word CLOSE

Response from West & Willow· Aug 13, 2024

Hello Paige, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.

Response from West & Willow· Aug 13, 2024

Hi Jessica, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.

Response from West & Willow· Aug 9, 2024

Hi Traci, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.

Response from West & Willow· Aug 2, 2024

Hi Cheree, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.