Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Cory A.
Posted
My Cat just dues and this is a great reminder of the love I have for him.
Response from West & Willow· Jul 18, 2023
Hi Cory, Reading such a great review really validates the effort we put into making a product our customers love ❤️
Cass
Posted
The ordering process was super simple! I liked the color options for backdrops! My cat is a well known chef and I was sad to see I couldnt have her little chef hat added somehow, I will for sure be adding one myself.
Response from West & Willow· Jul 17, 2023
Hi Cassie, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
ssrut
Posted
I ordered 2 prints of my dog that were framed plus the digital copy of the print. The 2 framed prints were great. Both of my daughters loved it. However the problem was that I never received the digital copy. After writing a review I did receive my digital copy and I am very pleased. I appreciate West & Willow for correcting the situation.
Response from West & Willow· Jul 10, 2023
Hello Shawn, We are very sorry about that. Upon checking, we had already sent the digital copy several times. I will send it again, please check your spam folder. Thank you!
A.L.
Posted
I originally had concerns about inconsistent delivery time. The Support Team addressed it right away and it all worked out beautifully. We are very happy with the end result.
Response from West & Willow· Jul 10, 2023
Hi A.L., Oh wow! Thank you for sharing this amazing experience 😊 Our CS team loves to make people smile.
Amy
Posted
My best friend loved her print in the end and I appreciated the quick response for an issue I had with a detail on the photo. I do think that having an option to wait for a proof to be approved could be helpful to the process so that a possible issue can be caught before it’s printed and shipped. Other than that I am very happy with my experience and will recommend to others.
Response from West & Willow· Jul 3, 2023
Hi Amy, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
kasey F.
Posted
At first my photo came with the wrong names above my pets but customer service redid it and even though I took forever to respond they made everything exactly how I wanted it. I love this and it look exactly like my pets. I love it!!!
Response from West & Willow· Jul 3, 2023
Hi Kasey, Thank you so much for sharing your feedback! We're so glad you are satisfied with the support we provided!
EKT
Posted
I would like to have seen the picture before I paid for it.
Response from West & Willow· Jul 3, 2023
Hi Eleanor, Thank you so much for entrusting us with your pet's portrait! In an effort to get your order to you as efficiently as possible, we do not offer artwork previews. Guaranteed though that we have extremely talented designers that will bring out the best in your pet. 👍🏼
Kelsey
Posted
Love the idea of custom-made pet portraits! Overall the ordering process was almost pain-free….what would make it amazing is if the customer could edit the order while it’s ‘in the cart’. I had to re-do 3 times because of a minor mistype of pet’s name or wrong size portrait selected or the digital version wasn’t added when clicked. Overall thankful and looking forward to the portraits that made by humans and not AI.
Response from West & Willow· Jun 28, 2023
Hi Kelsey, Thank you for the recommendation! We are working on having the option to edit the cart to make the process more seamless! We promise to make it up to you through the artwork!
