Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Andrew
Posted
I would have liked to see a proof with my pet picture
Response from West & Willow· Nov 16, 2023
Hi Andrew, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Patricia F.
Posted
I had a difficult time entering photo and no place to ask questions about how you will crop the photo to eliminate background details or if it will be a whole body or head shop
Response from West & Willow· Nov 16, 2023
Hello Patricia, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Dwight D.
Posted
relatively easy process for ordering. would have appreciated confirmation that the background near the dog would be removed as well as the collar etc.
Response from West & Willow· Nov 15, 2023
Hi Dwight, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Wendy H.
Posted
It was a good representation of our beloved dog Ginger. Her name above the photo could've been more detailed, instead of just block lettering
Response from West & Willow· Nov 14, 2023
Hi Wendy, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.
Customer
Posted
Easy to order but didn’t realize can’t change pic uploaded after hit submit. Hope final product is cute.
Response from West & Willow· Nov 14, 2023
Hi Lisa, Thank you so much for the positive feedback, despite the issue with the order process! We're so happy to have you as a member of the West & Willow family! 🎉
Courtney
Posted
The price point was close to what I was going to spend.
Response from West & Willow· Nov 11, 2023
Hi Courtney, Thank you for allowing us to make art for you! It was a pleasure working with you. We're so happy to have you as a member of the West & Willow family! 🎉
Estefania G.
Posted
Th check out process was horrible ! Would not let me add my credit card. Had to try 3 times to add it !
Response from West & Willow· Nov 11, 2023
Hello Estefania, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Colleen D.
Posted
Very nice although I expected something different.
Response from West & Willow· Nov 11, 2023
Hi Colleen, We are sorry that your experience didn’t quite match your expectations. We would love to know why so that we can deliver a better experience.
