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18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 1,044 reviews with 3 stars · Clear filters
Nonny
Posted
Wish I could say it met expectations, but the portrait at the neck/shoulder level was not accurate and painted in a general black/white swath instead of the pet's actual coloration
Response from West & Willow· May 14, 2024
Hi Nonny, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
TNorris
Posted
I would probably give this a 3.5 but it’s not available so I gave it only 3 stars. The picture came in about a week but I was out of the country and couldn’t open it right away. It was a gift for my son’s birthday and when he opened it he really seemed to like it but I myself was rather disappointed. It looked a little more computer made than hand made which I guess it is, so…….? Maybe it’s just me. The really disappointing part was that our dog is an English cream golden retriever. She is WHITE. The pic I sent shows a tiny bit of shadowing on the side of her face but it still looks white. In the computer generated picture the whole right side looks brown? I can see maybe a little shadowing would have been picked up but it looks like she is half brown. I looked at the original pic I sent again and she looks WHITE, not any part of brown. My son said he was good with it and liked it so I didn’t contact customer service but just wanted to say to have a look at the pic before you give it if it’s a gift! The overall quality seemed pretty good. I received an email from Trust Pilot with a response from westandwillow. They said they were sorry I was not happy with the result and to keep an eye out for an email on how they could investigate further. Never received another email. Not going to make a big deal about it......
Response from West & Willow· May 14, 2024
Hi Traci, Thank you for letting us know about this. We apologize if your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Kindly check your inbox for an e-mail from us.
Laura
Posted
Color was off. My cat is white and gray and the painting came out gray and brown.
Response from West & Willow· May 14, 2024
Hi Laura, We're sorry to hear you are unhappy with your artwork! Different factors can affect the final outcome, including shadows or filters on photos. We would like the opportunity to investigate your feedback further.
Nazario Young T.
Posted
Picture looks a bit weird. Wish it could have been reviewed before final. Ohh well.
Response from West & Willow· May 14, 2024
Hi Nazario, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Leah
Posted
The frame was not intact on arrival. Our dogs nose was brown not black and fur on nose is longer than actual pic sent.
Response from West & Willow· May 8, 2024
Hi Leah, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Elsbeth
Posted
I still had to pay for shipping even though it said 100+ over it's free.
Response from West & Willow· May 8, 2024
Hi Elsbeth, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Heather M.
Posted
Wish I could get updates on my order
Response from West & Willow· May 2, 2024
Hello Heather, Oh no! This isn't good. Our shipping specialist would like to investigate this for you. We just sent an email to you with more information.
Kerri
Posted
Your website and ordering process are quick and simple. I was a little disappointed with the portrait, it wasn’t positioned or proportionate to the print size and most importantly the portrait doesn’t have any personality. Your ads show portraits that look great even though the picture of the actual pet may look serious. We’ll display it because it was expensive.
Response from West & Willow· May 2, 2024
Hi Kerri, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
