Cassie J.
Posted
This company does not care about their customers
Customer service is friendly but absolutely no help. They send an automated message and don’t respond to your emails for 3 days. Then they tell you you’re not allowed to cancel because it wasn’t 30 mins after your order, even though you emailed 2 minutes after placing it and realized you made a mistake they blame the customer. They said my order shipped & I still have not received tracking information 3 days later.
Response from West & Willow· Oct 14, 2025
Hello Cassie, We’re very sorry to hear about your experience — that’s certainly not the level of service we aim to provide. 💛 Our team strives to respond and resolve issues as quickly as possible, and we understand how frustrating this situation must have been.