Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 1,266 reviews with 4 stars · Clear filters
Meg R.
Posted
Very easy ordering process, simple to use. Nice personal touch that they email you about the founding of west and willow!
Response from West & Willow· Dec 3, 2020
Hello Meg, We are so pleased that the order process went smoothly! Thank you for joining the West & Willow family. 😍
Tabitha
Posted
Everything went smoothly with my order! My only suggestion would be to have more background options. And to allow people to upload multiple pictures of their pet. It was hard to narrow down the perfect picture of our two pups since we like the smile on one but another feature in another pic, etc... we were not sure what would be the easiest for the artist to work with when it came to angles, lighting... one of our pups has passed away and our new pup won’t sit still for pictures. We only have so many pics to choose from!
Response from West & Willow· Dec 3, 2020
Hello Tabitha, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless!
Kim D.
Posted
Nice easy to order great gifts
Eva I.
Posted
The ordering process was a easy. The only reason for not giving 5 stars is that they don’t have a system for viewing your photos on the different backgrounds to see which one looks best. Otherwise, the process was quick and efficient. The steps were easy to follow and user friendly. This is a gift, and turnaround was a quick 2 weeks, even with a holiday in the mix. The only negative thing I can see about the finished product is that the hanger hardware is on crooked. Otherwise, very happy.
Response from West & Willow· Dec 11, 2020
Hello Eva, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼
Antoinette Z.
Posted
Would be nice to add another photo
Response from West & Willow· Dec 11, 2020
Hello Antoinette, Thank you for this valuable recommendation! We will make sure to consider this to make our order process more seamless.
Steven
Posted
It would be nice to see a preview of your order, other than that, seamless process
Response from West & Willow· Dec 1, 2020
Hello Steven, We're so glad to know that you find the order process easy to do! Also, as of the moment, we don't have a system set up for preview yet. We are still working on making some internal changes based on your recommendations. 👍🏼"
Cristina
Posted
There was a problem with the redirection to Afterpay. Also, an option to send it as a gift would be nice, that way a little note can be added. Other than that it was quick, easy, and the instructions were clear. I'm excited for my best friend to get her Christmas present!
Lauren D.
Posted
I want to start with saying... I sent an email with some questions and received an immediate response. When I emailed back I had trouble getting a response. After sending a fb message I talked with someone SUPER helpful and SO kind. I had just lost my 14 year old baby so I wanted to be sure the picture I was sending would work ok. I received my picture today and I LOVE it. However, in all honesty I was a little disappointed one of my requests, my biggest request, wasn’t fulfilled which is fine but there was also some interesting color choices used. I still love the image and will proudly hang it in my home but if I’m honest I’m a little (tee tiny bit) disappointed. I was hoping for a more realistic portrayal of my boy and less of an animated look. Will definitely purchase from west and willow again but will next time request all colors used are realistic. Don’t let my review stop you from purchasing the image is beautiful!
Response from West & Willow· Nov 30, 2020
Hello Lauren, Thank you so much for the positive feedback! However, I am truly sorry to hear that you have request that has not been fulfilled. I am reaching out to you via email now to get this taken care of.
