Great
18,273 reviews
West & WillowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
Showing 12,615 reviews with 5 stars · Clear filters
Karen C.
Posted
Great customer service. When I needed help they were able to work with me on the picture.
Response from West & Willow· May 4, 2026
Hello Karen, Thank you so much! We’re glad our team could assist you with your photo and make the process smooth. It means a lot to hear you had a great experience with our customer service!
M. L.
Posted
I wanted something that didn’t look like I bought at the local fair to really capture my pups. This simple concept captured my pups beautifully in a very simple, sleek manner. The art was spot on and I absolutely love it!!! Definitely has a way of making the house feel even more homie 🐶 thank you
Response from West & Willow· May 2, 2026
Hello M. Larimer, Thank you so much for your thoughtful feedback! We’re thrilled to hear the portrait captured your pups in the simple, sleek way you were looking for. It means a lot to know the artwork feels spot on and adds that extra warmth to your home. Thank you again for your kind words!
Cortney L.
Posted
3rd time using this company.. I have loved every print and frame.. maybe its time I finally get myself one
Response from West & Willow· May 2, 2026
Hello Cortney, Thank you so much for your continued support! We’re thrilled to hear you’ve loved every print and frame. Sounds like it might finally be time to treat yourself—we’d love to create something special just for you!
Alyssa Z.
Posted
Excellent Customer Service!
Response from West & Willow· May 2, 2026
Hello Alyssa, Thank you so much! We’re thrilled to hear you had an excellent experience with our customer service—it truly means a lot to us!
Richard Anthony C.
Posted
You captured the image of our beloved pets. My parents were brought to tears. By far their favorite gift so far that I have given them. Great job.
Response from West & Willow· May 2, 2026
Hello Richard, Thank you so much for your heartfelt words. We’re truly honored to have captured your beloved pets in a way that meant so much to your parents. Knowing it brought them to tears and became such a special gift means everything to us.
Julianne M.
Posted
I didn’t love my picture so I emailed them and they quickly responded and are revising it!
Response from West & Willow· May 2, 2026
Hello Julianne, Thank you for your feedback! We’re glad we could respond quickly and begin revising your portrait—we want to make sure you end up with something you truly love!
Emily M.
Posted
Love love love! I’ve already purchased several pet portraits from West & Willow - for my own dogs and as gifts. This most recent purchase was for family members who recently lost their beloved dog. It captures him perfectly!
Response from West & Willow· May 2, 2026
Hello Emily, Thank you so much for your continued support! We’re honored you’ve chosen us for both your own pets and such meaningful gifts. It truly means a lot to hear the portrait captured him perfectly, especially for something so special.
Shannon J.
Posted
I really enjoyed the experience with the company. You can tell they want to deliver a quality product. They take the extra steps to ensure they have what they need. Easy to get a hold of as well.
Response from West & Willow· May 2, 2026
Hello Shannon, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your experience and felt supported throughout the process. It means a lot to know our efforts to deliver a quality product and stay accessible made a difference!
