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444 reviews
WesLend FinancialHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Why Choose WesLend Financial?Since 1999, Lenox/WesLend Financial's dedicated service, expertise and dependability not only keeps our customers by our side but also brings us referrals from their family and friends. With so many loan options including no closing cost options* and low rates, our services are able to help a wide range of people obtain their homeownership goals. Our multiple mortgage loan options include: No closing cost mortgage loans*, Fixed and Adjustable Rate mortgages, FHA, VA, USDA and Jumbo mortgages as well as Reverse Mortgages. Let's achieve your financial goals together. *No closing cost options are NOT available in Washington.NMLS #3304We'd love to see you on our site!Get My Free Mortgage QuoteNo Closing Cost MortgageGet Today’s RatesRead Our Blog
WesLend Financial (weslend.com) has 444 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 14 reviews with 3 stars · Clear filters
Nancy
Posted
Marcel did a good job. Processing took forever.
Response from WesLend Financial· Jun 8, 2017
Nancy, thank you for taking the time to provide us with your valued feedback. Customer service is our top priority and we truly regret that your experience with us has not been satisfactory. Your Mortgage Advisor has been in touch with you to answer any questions that you may still have. In the interim, you may also contact us at [email protected].
Kathleen
Posted
I have not finished my experience with Lenox yet. I would prefer to complete the survey when I have completed my financial transaction. Thank you, Mike Waugh
Response from WesLend Financial· Apr 25, 2017
Thank you for your initial feedback and for choosing Lenox/WesLend Financial. If there is anything you may need in the interim, please do not hesitate to reach out. We’ll be happy to assist.
Maggie N.
Posted
We actually were very frustrated with our experience with Wesland Financial. Our biggest frustration was probably the lack of timely communication during our 7 month process. We can't believe it took 7 months to get loan approval on a home loan, and the lack of communication from staff in a timeline fashion was very frustrating. We are business owners and expected 24-72 hour replies... but we wouldn't hear from our reps for weeks... literally weeks. Not only did it take us 7 months to get approved for a refinanced home loan (which everyone told us was insane but we were too far in to the process to leave and go with another lender) but every time we sent an email in response it took literally WEEKS for you to get back to us. There was always more information needed or required, which was of course expected but not at month 6 and 7. Another frustration was expectataions that came with communciation. They would tell us that they would have an answer or get back to us in x amount of days... and it would be at least double. We'd call and follow up but would hear nothing. We didn't feel like we were a priority and finally they told us things like "the underwriter is no longer with us so now there's a new one working on your paperwork," or "sorry, it's been a crazy week"... things like that. Just very frustrating. Lastly, we really wish that we would have known up front what documentation would be needed, requested, etc so that we could have everything back to you in a timely fashion. We would literally get a list of things needed, get it back to Wesland in 24 hours, and then weeks later be told we were missing stuff or additional into needed. I really believe regardless of being a "complex loan" applicant, 7 months to get approval for a loan is absurd. We would not recommend WesLend Financial to friends and family without telling them about our experience.
Response from WesLend Financial· Apr 4, 2017
Thank you for taking the time to bring this to our attention, Maggie. We’re sorry to learn that your latest experience with WesLend was less than satisfactory. Rest assured that the processing time frame that you noted in your review is not standard or usual. All loans are subject to underwriting review and must also adhere to the loan’s applicable program guidelines before a final decision can be made. While not every loan can smoothly progress through the process, we do strive to provide excellent customer service each and every time, to all of our customers. Your loan officer has reached out to you to address your specific concerns and/or questions. We look forward to connecting with you on this matter. Thank you.
KEVIN
Posted
The refinancing process with Lenox was a little long, but they worked with me and got it done! I am thankful my house is now being paid off at a lower interest rate. The person helping close the loan was nice/indifferent, and lacked personality. I understand she is probably just too busy for her own good, no worries! The closing costs were more than expected--I thought I wasn't supposed to have any at all, oh well! That's what I get for being to busy to think about the refinance, I just placed all my faith in Lenox! Going into this I had read that Lenox was a "direct lender!" Once my loan closed it was immediately sold to Freddie Mac. Disappointed about that! If you are looking to refinance with Lenox, sure why not!
Response from WesLend Financial· Mar 23, 2017
Hi Kevin, Thank you very much for allowing Lenox Financial to refinance your loan. We value your feedback and would welcome the opportunity to address any concerns or questions that you may still have. Please let us know the best time your Mortgage Advisor can contact you, [email protected]. Thank you.
KIM
Posted
My loan experience went smoothly through the application and initial approval process. There were a few hiccups at the end when it came to final approval and scheduling the notary for signing docs. Mike, my mortgage advisor, who I had worked with in the beginning, reached out to assure me that he was going to be hands-on to help me through to the end of the closing process. Everything worked out and I appreciate his diligence and special attention. Despite the rough ending, I would recommend this company to a friend.
Response from WesLend Financial· Mar 23, 2017
Hi Kim, While not every loan can go smoothly, we strive to be there each step of the way from beginning to end. We are happy that Mike was able to work with you and the third parties to finalize your loan. We look forward to working with you for all your future mortgage needs. Thank you for taking the time to provide your feedback and please feel free to reach out for any other questions.
Rodger C.
Posted
Heard about Lennox on Fox New on Sirius Satellite Radio. Called them to see if they wanted to loan me money on my home that I totally own. They said they would but the loan would be called a ReFi. Made no sense as the home never had a mortgage before. I agreed to get the loan and had to pay for the appraisal as expected. Closing costs were around $3500 for $100k (home value with land is $500k). Seemed high, but nothing is free. Rate was 4.875. Took about a month to get through the details and get to closing after lots of appraisal issues - could not find good comparables. Communications was mostly via email. Phone calls were ok with loan prep but not back to loan officer. Hard to get hold of or get a personal answer. My 2 cents.
Response from WesLend Financial· Mar 14, 2017
Hi Rodger C, We value your feedback, thank you for taking the time to relay your experience. Every loan is different based on your individual needs. Your Mortgage Advisor will be in touch with you to answer any questions that you may still have regarding your refinance transaction. As to any third party services/processes such as an appraisal, we as the lender do not have any control over those activities or their results but will be happy to address any of your concerns. In the interim, you may also contact us at [email protected].
