WePayReviews of wepay.com

We pay is not a safe and secure way to use as a payment process, Please be super cautious about these people. they just have hidden behind the computer and they do not have phone support and takes forever to respond to your email. They even punished you by $15 when there is a chargeback, the funny part you will lose your merchandise shipping fee + $15 even with a tracking number and proof of delivery from USPS which was signed from the receiver. not recommended to use at all. Please be super cautious when you have to use this service.

For small transaction amounts, they were fine. I recently had two large transactions and they've been a nightmare. They've been holding my funds for weeks. They have no phone number. No way to contact them via email. Only through their Zendesk help system. Avoid WePay at all costs.

I wish I could give it a negative star. They asked me to submit my information for underwriting. I did, I do consultation. They instantly suspended my account and said that I was "high risk". They are also holding my money. RUN from them. RUN FAST! Don't believe one good review about them. There's no phone number to call, just email support...and don't expect to hear from them quickly. Trash company. Garbage. Literally anything is better than WePay.

Freshbooks and wepay is a horrible choice for processing payments, using Freshbooks customer service to handle Wepay customer service problems, this link between the 2 company's is lacking. Randomly once a month for the last 6 months Wepay would flag every transaction as pending, (10-15 invoices totaling $5000-$10000) that would take up to 3 -4 days to process. Try explaining to a customer you can't get them a receipt for 3-4 days, plus cashflow comes to a halt. After the 6th time of this happening ,"Read" Wepays "fine print" 2-3 working days process payments, what a joke, this is there response to the problem. I put in a request to cancel Wepay. Now they refuse to remove it from Freshbooks, they keep stating there is pending transactions with could delay this cancelation for 2-5 working days. The crazy thing Freshbooks automatically chooses Wepay by default, so I have to manually choose another processor when making an invoice. Today I accidentally had a customer pay by Wepay, guess what now my account can't be closed for another 2-5 working days. I foresee this going on for months with me not remembering to uncheck Wepay. All because freshbooks will not remove Wepay. We have never had a chargeback or fraud, process 500,000 a year and get horrible customer service from Wepay, Just switched to Braintree they understand the importance of a small business with lower rates.

AWFUL!!!! STAY AWAY holding payments, not accepting ID documentation & requesting more & more. Its beginning to look like identity theft. they say if they dont get what they need to verify, they will rebate customers??? I bet they take from account & rebate to themselves. I'm going to trading standards tomorrow.

If you value your business I would stay away from WePay. In 13 years of business I've had three change backs. The first two I provided the same documentation I always do with proof of service delivery and won my case. We switched to WePay (via Freshbooks) in early 2019 and had one charge back with them. Then came the issues: 1- Their charge back system has file size limits that don't allow you to submit all of your documentation. 2- They don't read your notes section in their system when you submit your documents (where we said we had 47 pages of of proof of delivery). 3- They don't respond to your requests to provide the additional documentation 4- They say you lost your defense because you didn't provide proof of service delivery 5- When you email them to point out their lapse of care for their customer they tell you "I know this can be frustrating but our system doesn't allow you to provide the documentation we tell you that you need to provide, so sorry but you're out of luck." You can do everything exactly right, exactly what your attorney tells you to do, everything that works in all other cases, and WePay doesn't care. I would go as far to say they have a breach of obligation in their processing of charge back defenses. Stay away from this company. They don't care and are negligent in their operations.

The worst ever, they don't care about you as a merchant. They honor people's payments then tell you it's fraud. They take the money out of your account and allow the person to keep the merchandise. You also can't call them, only email, that's total bull. Don't do business with them.

We had a horrible experience with Wepay. I will not recommend this company to anyone at any time. We showed legitimate transactions, provided information on our company, provided proper documentation in a timely manner and had our funds withheld for a number of days. Our funds were released and sent to settlement only for WePay to turn around and withdraw the funds again. The reason for withdraw was due to not being able to verify the business. They asked for incorporation documents, which we provided and then was told to provide invoices, which we did. Our customers depended on us to provide the services and we were unable to do so because of WePay. The end result was WePay closing our account without explanation. The worst company I've ever dealt with and will not recommend anyone to WePay. I worked with Karen from WePay and Peter, both of whom did a horrible job and asked multiple times for information that was already provided.