wayofwade.comReviews of wayofwade.com

Really poor customer service, trying to return my shoes and cannot get hold of anyone. Really piss poor. The customer service team have contacted me, but have now ignored my last email. How difficult is it to issue a return address outside the US?!!!

Shoes were never delivered. I informed the company who claim shoes were delivered on 4/7/25. I work from home & have cameras that show my front porch & mailbox. The package was never delivered to my address. They simply told me to fill out paperwork with the post office. Not helpful. The delivery status showed "out for delivery" for 5 days (I checked daily for my son) & then the status showed "Delivered" two days earlier. Customer service is non-existant.

Like many others posted. Awful customer service for cheaply made shoes. Expensive and sold on quality, but lasted less than 2 months before insoles completely ripped out of seems. Customer support just keeps wasting my time asking for more pictures and it’s been over a week with no resolution and a bunch of back and fourth. They were quick to respond asking for pictures. I have not had a response to my last set pictures for a couple days. They are clearly looking to place blame on something else rather than take responsibility and stick behind claims of quality and replace the shoe.

Awful customer service and awful policies

I've never wrote a shoe review before, but this deserves one. First, the WoW 10s. For $250, you would expect to have some high quality shoes that last at least a year...Nope. The bottom of the shoe, where the traction is, started falling off within a couple months. I completely busted out of them after 5 months, whole shoe ripped in half. What a waste of money. As for the 808 ultras, don't even bother. At least the WoW 10s had good performance while they lasted, the 808s are probably the worst basketball shoe I've ever owned, and I've owned over 20 pairs. These things have mid traction, are clunky, and their high ankle support barely works. The lace system is terrible and hurts your feet, doesn't keep you snug, and rubs on your skin in weird ways. The high ankle supports burns the back of your leg, and I don't feel stable in them at all. Can't even take a pullup with them. DONT BUY.

Terrible quality shoe. I ordered my 16 year old son a pair that plays basketball in HS. He wore them 3 times. 2 practice and one game. His foot came completely out of the front of his shoe during a practice. Glue and sewing came completely apart. I was hoping to get another pair thinking maybe just a faulty pair by chance. They do not do that. You pay 200 for shoes and they want to give you know more then 60 back. Total loss and they do not care. Do not buy these shoes. Total waste of money and they are made in China i do believe after researching.

I bought "Wade Shadow 6- Fantasy."The shoes were a 2024 Christmas gift for my 14 year old grand daughter. She tried the shoes for fit and all seemed fine. On her first and only use of the shoes for a game, she experienced pain and bleeding of toes. This was caused by the design/construction of the shoes having a plastic ridge in the upper toe box, so that in energetic sustained movement the toes rub against the ridges causing pain and bleeding. The design/construction of the shoes are flawed. I've had several email exchanges with the company. They refused to grant me a full refund in spite of the issues with the shoes and the harm caused. They offered a $40 refund, then a $50 coupon, then a pair of shoes of equal value and now a $50 refund plus loads of insincere apologies. I want my full refund of $128.83 and the shoes returned.The shoes were used only once for its intended use and caused only harm. The company does not make clear that it is operating from China and drop shipping. Their web site lists an office in Scottsdale, AZ but no one ever answers the phone. A recorded message says,"Box is full.You maybe able to send a text to this number from a mobile phone." Then a message is sent directing you to their customer support email. I suspect that this supposed Arizona office and phone number are a deceit to hide that all their operations are really in China. I regard this company as highly unethical in its business practices. Just imagine how much money they earn by not giving full refunds when such refunds are justified.Their shoes are expensive and from my research of reviews, their solution to customer problems is that they may refund $10,$40 or $50 regardless of the cost of the shoes. So, given any problems with the shoes this partial refund means they are forcing you to still buy the shoes but at a discount. Some kind of action must be taken against this unethical behavior. Apart from reviews I recommend filing complaints with the Better Business Bureau, State Consumer Protection Office, State Attorney General's Office, Bank and whatever else is available. My real rating is 0 for this company and 0 for its product. I do not recommend doing business with this company at all. If you do, you do it at your own peril. For me its back to our known American brands.

We waited for over 2 month for the delivery, still no show. Eventually I requested a full refund. After so many emails I still haven't got my money back. Apologies no action is meaningless. I am thinking about legal action if I still have got money by end of today.