Warby ParkerReviews of warbyparker.com

The last two times at W-P, I've gotten SLOWWWWWW service, as though the staffer were on their first day. Most recently, after 30 minutes of iPad-poking and re-entry, I had to argue argue argue with the staffer, to ask the manager to intervene. And then the manager argued back too. It was excruciating; I hope my glasses arrive in good time, and I may not go back there the next time I need glasses.

WarbyParker uses OnTrac for delivery. After 3 weeks I am still waiting! OnTrac is widely considered highly unreliable. Customers frequently report persistent delivery delays, packages falsely marked as delivered, and unhelpful customer service. I trusted WarbyParker to deliver with confidence, the overall public consensus across platforms like Yelp and Reddit is overwhelmingly negative.

Awful customer service experience. I ordered contact lenses and uploaded my prescription as a guest. It turns out that my prescription was expired so I was asked to upload a new one. But the "upload" button would not work and showed an "error" so I made an account on Warby Parker and uploaded it there. But their system is so fragmented that the customer service rep could not locate my new prescription that I uploaded (which I can see perfectly in my account) and kept blaming me for it...that I didn't upload it properly or I didn't do it today, basically saying I am lying... The whole thing was so confusing because my account did not even show my order, despite my card being charged. The rep was so rude and laxed and did not wanna help in any way, I finally had to speak with another rep and cancel my order. Terrible service would not recommend.

I'm a long time customer of Warby Parker. I appreciate their helpful staff and (typically) reasonable prices for a product that is dominated by a small number of corporations that routinely rip us off. NOT THIS TIME. Not being a habitual purchaser of sunglasses, I had no idea - AND NOBODY IN THE STORE (Market St, Linnfield, MA) PROVIDED THIS INFORMATOIN - that a simple pair of Rx sunglasses would cost OVER $300. Had I been the one wielding the credit card, I would have said NO. But I wasn't... WP - you've pretty much lost me after this one.

Warby Parker customer service is horrible. This is now my 2 attempt of getting my refund back for my order. The store is very unorganized with handling refunds. The store employees just pass you back and forth with no explanation nor apology for wasting your time. Keep away from the Downtown Crown location in Maryland.

After spending some 15 hours with their outsourced customer service trying to reorder the same glasses I purchased earlier, was finally sent a pair of glasses -- entirely wrong prescription. At first they said I needed to give the glasses they sent a few weeks, because I needed to "break them in and get used to them" before I could actually use them. Then it took two weeks to get a refund. This place was a nightmare.

Title: Five reps, contradictory information, and a written commitment they refused to honor I placed an order for three frames on April 29, 2026. Warby Parker contacted me to say one of the three (a rimless style called the Olin) couldn’t be filled because my prescription exceeded their lab’s range for rimless frames. Fine. I cancelled that one frame. The other two — an Olin in Antique Silver and an Arti in Crystal with Polished Gold — were supposed to continue processing. What followed over the next two weeks was one of the worst customer service experiences I’ve had with any company: • On May 14, a rep told me I had cancelled all three frames on May 1. I had not. She fabricated a cancellation that never occurred and used it to explain why my order had stalled. • On May 15, a second rep acknowledged the prior rep was wrong, told me there was no payment method on file, and asked me to call in. I called and waited on hold for ten minutes before giving up. I emailed back offering my phone number so they could call me. • A third rep replied that Warby Parker does not make outbound calls and directed me to the same phone number I had already been on hold with. • Later that night, a fourth rep wrote me a long apology stating, in writing, that my payment information had been on file the entire time and that he would personally place the order with no additional phone calls or steps required. I replied confirming I wanted to proceed. • Two days later, a fifth rep replied telling me my payment method is not on file and that I need to contact them by phone, text, or chat to provide it again — directly contradicting what I had been promised in writing 48 hours earlier. Five representatives. Contradictory information at every step. A written commitment that was reversed within two days. An invented cancellation. And at no point did anyone read the thread or honor what the previous rep said. I have also filed a complaint with the Better Business Bureau. If you are considering ordering from Warby Parker, be aware that their email support operates as a series of disconnected handoffs where each rep contradicts the last, and written commitments from their team apparently mean nothing.

YOU GET WHAT YOU PAY FOR. THESE FRAMES ARE NOT GOOD QUALITY. Had my back-up glasses made at Warby. The finished glasses received did not fit as the sample in the store did. They were very stretched out. Instead of replacing the frames, they fixed them in the store. It took about a week for the frames to stretch back out and become almost unwearable. They said they would fix them again and I could keep coming back every time they stretched out. I would rather pay more and get a decent product. BEWARE!