WANDRDReviews of wandrd.com

heard my issue with lots of communications and offered same day replacement. easy and no fuss.

Great bags they are constantly, genuinely improving… had a Warranty Claim made in 2013. I forgot about it till now (2025). They honoured it with excellent customer service and no fuss. Superb. Really cool to see a family owned business that stands behind their product like this.

The best customer service I’ve ever experienced. They were incredibly generous and understanding, and they solved the problem with my backpack in a way that went above and beyond my expectations. I’m truly impressed and very satisfied. Thank you!

This company has one of the best customer service I've ever experienced. The bottom of my DUO packback became unusable after around 2.5 years (the zipper rail ripped off of the fabric). After reaching out to Wandrd's warranty team, they responded within 2 days and immediately offered credit since sadly the DUO is discontinued. Despite this fluke I still believe Wandrd produces great quality products and their care for customers is the cherry on top.

Bought there version 1 Prvke 31L bag and after many years one of the seams ripped open. Their customer service was amazing and issued me their newsy model at no cost! They really stand behind there bags. I will also add that I have 2 other bags from them and have been using them since 2017. They make amazingly designed and quality items. And they are always looking to improve. Can’t recommend them enough!

Bought the PRVKE backpack for my college age son to use for his camera equipment and he loves it. He gets a ton of compliments on it and other photography major students asking where it is from. The zipper broke after 2 years of daily use and WANDRD is replacing the entire backpack as part of their warranty. Super impressed!! Great products and awesome customer service. Highly recommend!

I’ve been using a PRVK 31L pre-2021 model for seven years of heavy use. Recently, it developed a part defect, and the team responded within a day to help with the warranty and get my bag covered. Really efficient service!

I have the PRVKE 31L bag in the last 4 years. I’m using it everyday for photo/video/daily bag. It’s with me all the time. If I wipe it down looks like new with scratches that shows stories. This bag is awesome, once you have it you don’t look further. Quality, usability and style together. It lead me to buy a Veer, Rouge sling 6L and a Tote bag recently. Being in the Wandrd family is an awesome thing. They look after you. Their customer service is second to none. They are going above and beyond to accommodate your queries. I dealt with them twice only in the last 4 years but the results were always outstanding. Thank you Wandrd team for being true to your values. It means a lot to us, creatives.