Excellent
488 reviews
VortexHaus USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
You're here to see if this is real. Fair. Here's the scoreboard: 37,236 units shipped, 4.8★ on Trustpilot, and most of these reviews are from people who were skeptical first too. What makes us different: small tool, serious power, runs on the Makita, Milwaukee, and DeWalt batteries you already own. We're a US & UK based team that obsesses over quality — every unit is vetted and QC'd before it ships. Backed by a 90-Day One-Pull Test Drive and a support team (Diane, Marielle, Kerbie) that actually fixes things fast. Read a few reviews below and you'll see the pattern.
VortexHaus US (vortexhaus.com) has 488 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 433 reviews with 5 stars · Clear filters
FRANCES
Posted
They have the best customer service I've seen in awhile. I bought two units and had a problem with one after a couple of months. They sent me a replacement in a couple of weeks. It's a great product and they have great customer service. I'm completely satisfied.
Lauren
Posted
While it took a little bit of back and forth, the customer service team helped me with my situation and kindly replaced the unit after we had a problem with it (due to our own fault!). Everyone I spoke to was always kind and focused on the customer.
GORDON M.
Posted
Customer service was excellent. They helped me replace my failed blower.
Greg
Posted
Boomer here (picky). Bought 3 units, 2 with DeWalt set up, 1 with Milwaukee. I used the Milwaukee one when it was snowing, to blow off a couple of vehicles. It (I think) pulled in some wet snow and fried itself. I contacted them. Sent them a couple of pictures of the circuit board, and they immediately sent me a replacement. Can't beat that. The people who got the 2 DeWalt ones are impressed with them. I'm impressed with mine. I've got a plug in Toro leaf blower that is the best at removing dry snow from vehicles, driveway, etc - this matches that power. Finding new uses for it all the time - very handy.
Julie M.
Posted
I had to contact customer service with issues on my first order and they promptly replaced it with no hesitation. I would recommend this company. Makes clearing the area way easier than some heavy blower.
Robert T.
Posted
Really enjoyed working with you and appreciate the fact that you stand behind your product 100%
anthony M.
Posted
They were amazing! Communicated with me perfectly and very quickly over email. I have since bought 3 total from them. Amazing company and team.
Craig S.
Posted
I recently purchased two of the Vortex blowers and developed an issue with one after using. I contacted the company and they requested videos and/or pictures along with a description of the issue. After emailing that information they immediately informed me they were shipping me a replacement and I didn’t even have to return the damaged unit. Great service and very happy with the product. Very friendly and helpful customer support. Double thumbs up!
