Poor
563 reviews
VM InnovationsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
At VMInnovations, we believe life is better when you have the right gear to enjoy it. For over a decade, we’ve been helping families and adventurers make the most of every season with high-quality outdoor, home, and garden products built to last.From backyard fun to durable home essentials, we specialize in goods that bring convenience, comfort, and joy to your everyday life. We’re passionate about offering the best prices, backed by free, fast delivery—so you can spend less time waiting and more time enjoying.Whether you’re upgrading your outdoor space, enhancing your home, or shopping for durable gear, VMInnovations is your trusted partner for products that perform and a shopping experience that’s as easy as it is reliable.
VM Innovations (vminnovations.com) has 563 customer reviews on Rated Honest, with an average rating of 2.0 out of 5.
Showing 407 reviews with 1 star · Clear filters
Nm D.
Posted
Frustrating to say the least. I ordered a boogie board off Walmart for a Christmas present. VMInnovations was deceitful Website showed me that it had shipped. When I finally called four days after delivery it was "out of stock".... but when I spoke to someone else it "was lost". Unbelievable and unacceptable. I would have tolerated a mistake, but the lies are infuriating. Never trust this company. When would I have known it wasnt coming? Thank God I called.
Kathy Fujinaka H.
Posted
A package they supposedly shipped was shown as delivered but I never received it. They said there was nothing they could do because their shipping company supposedly had a picture of the delivered product, which they could not provide for me.
Mary Ann O.
Posted
I ordered outdoor Christmas lighting and spent $179.00. I ordered them in October well in advance of Xmas. The lights were shipped and worked 1 week!! Their customer service said they will not stand behind their product now!
Laceypita
Posted
I would give zero stars if I could. I called about a missing package I ordered through Walmart after it was 3 days past the expected delivery date, along with 3 days past the past tracking update. I called Walmart customer service, and they agreed the package was lost, and would reach out to VM Innovations on my behalf. Later that night, I saw the tracking information updated to show the package had been loaded on to a truck at 8:41, sent out for delivery at 8:42, and delivered at 8:43. This clearly is not possible. I still don’t have a package, and VMInnovation have shrugged their shoulders. NEVER order through them again, and Walmart should be ashamed of partnering with such a fraudulent organization.
Jay S.
Posted
Bought an infrared ceramic heater 🤬Doesn't work. Has an E2 code. The company wanted me to take it apart and fix it. NOOOOO! I paid too much this is total crap. I will be on every social media platform until this piece of crap is picked up and money is back in my account. This was my first and last interaction with Google expresss!!! You suck by association! Total charlatans the whole lot of them.
Response from VM Innovations· Dec 5, 2018
Jay, I apologize that you are having trouble with your Lifesmart Heater. Google Express will happily be able to take care of you in this situation. I would advise contacting them directly at (855)-869-4949. You can also reach out to VM Innovations directly if you need further assistance or more information. Again, I am sorry the item is not working properly!
Buydig S.
Posted
The exact same thing exactly. So I am literally copying this review, LOL. This is exactly what I was going to type. Bait and switch disgraceful con artists Identical experience to others. We needed 32 LED lights based on a recent renovation to home and a rental. This sale looked ideal. We bypassed several other Black Friday LED sales to go with this company. Then three days later they matter of factly say...whoops, we don't have it. Sorry about that. But here's 15% off. Try again at our jacked up rate. It is difficult to believe everyone in the back room actually passed off on that as a proper way to proceed. You would think there would be a fleck of common sense and decency within the bunch, an understanding that occasionally it is better to sacrifice a few dollars in able to maintain good standing and a loyal customer base. Nope. Obviously not, not at this joke company. There is no chance I would ever consider them again.
Wasted C.
Posted
Identical experience to others. We needed 32 LED lights based on a recent renovation to home and a rental. This sale looked ideal. We bypassed several other Black Friday LED sales to go with this company. Then three days later they matter of factly say...whoops, we don't have it. Sorry about that. But here's 15% off. Try again at our jacked up rate. It is difficult to believe everyone in the back room actually passed off on that as a proper way to proceed. You would think there would be a fleck of common sense and decency within the bunch, an understanding that occasionally it is better to sacrifice a few dollars in able to maintain good standing and a loyal customer base. Nope. Obviously not, not at this joke company. There is no chance I would ever consider them again.
Phillip S.
Posted
Beware of the seller. Advertises products that are not in stock, or at least, not in stock at the price they're advertising. This would be bad enough, but when they let you order something, they pull the money immediately, then hold it before letting you know it's unavailable. Simply by not billing until the order has shipped would show that customers matter but instead they've set themselves up as a bait and switch company.
