Vivid RacingReviews of vividracing.com

Doesn't fit. Trying to talk to someone when calling Vivid is a complete waste of my time, I entered my phone number three times for a call back and Everytime the recording said enter your phone number. Don't know how long this company has been in business but I can't imagine it being much longer. :-(

Received the incorrect item from what was ordered. Still waiting to hear how to proceed with the return.

Tried to cancel they denied it. They are giving us a hard time in returning the part. We will never do business with this company again.

They cancelled my order because they didn’t have the product. Why would I expect them to have anything in stock in the future? Not a very good way to do business.

!!AVOID AT ALL COSTS!! My son and I recently ordered a carbon fiber hood from Vivid Racing and unfortunately, my experience has been far from satisfactory. Upon receiving the package, there were no visible signs of damage, and my son signed for it without being instructed to inspect the contents. As I intended to keep the hood protected until we were ready to install it, I did not immediately open the package to examine the product. However, when we finally opened the package, we were disappointed to discover a noticeable crack in the carbon fiber. It was evident that the damage had occurred prior to it being packaged, as there were no visible signs of harm to the back. We promptly contacted Vivid Racing with photographic evidence of the issue, providing them with all the necessary information they requested. Regrettably, dealing with Vivid Racing's customer service has been an arduous process, lasting a whole month. Despite my immediate claim and the evidence I provided, it has taken multiple back-and-forth communications for them to offer a mere $100 refund on a $1500 hood. Such compensation is far from fair considering the extent of the damage and the price of the product. In light of our experience, I strongly advise others to approach Vivid Racing with caution. If you are in the market for automotive accessories, I would recommend seeking other reputable companies to ensure a more satisfactory purchasing experience. Vivid Racing's lackluster customer service and unsatisfactory resolution to my issue leave me with no choice but to discourage any potential customers from relying on them. Overall, my encounter with Vivid Racing has left me disappointed and frustrated. I hope that this review may help others make an informed decision when considering purchasing from this company.

Rude customer service. Called to check about fittment of an item. The guy on the phone was very impatient and huffed when I asked questions (I am not an expert and wanted to make sure before ordering). I became upset and told him to forget about it and I will order elsewhere!! Hung up and was ticked off!!! They will surely lose customers and potential customers with this attitude!

They stole my money and won’t respond

Charged me immediately for a set of LED Taillights that was out of stock with no expected ship date and then later told it would not be available for over a month. I directed them by phone and email to cancel the order and they agreed to do so but never did. Nor did they refund my $312.14. Instead a week after my cancellation request, they sent me a shipping notification for the product. I reached out to them immediately and told them not to ship it since they agreed to cancel it and I did not want the item. Nope, they shipped it. So when I received it I started the return process. They indicated they would only provide me with a $235 refund because of restocking fees. I told them the item should have never been shipped since they agreed to cancel the order. I spent another $69 for return shipping. Today (June 28) they informed me they received the item but were declining my refund because it arrived damaged. I never removed the item out of the box or installed it. I only slit the tape of the box to insert their RMA authorization. I'm now out $400 with nothing to show for it. I will be taking legal action. This company should not be allowed to exist.