Excellent
697 reviews
VisafotoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Take an image with a smartphone or camera, upload it here and instantly get a professional photo for your visa, passport or ID.
Visafoto (visafoto.com) has 697 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
Showing 65 reviews with 1 star · Clear filters
Williams
Posted
My photo was never edited well and never worked on the US government website. Additionally, they agreed to repair it, via email I sent them a couple of photos and I never received a response. I don't recommend them
Response from Visafoto· Apr 26, 2024
Hello. Kindly let us know your order number or email. We will check your case and provide a refund.
Faruq V.
Posted
This site claims 100% money back guarantee. Not the case!! They will keep pushing new images instead of refunding your money.
Response from Visafoto· Feb 16, 2024
Hello. Based on our correspondence, it appears you've encountered a common error that occasionally happens on the NADRA portal due to technical issues beyond our control. Our support has edited the photo and ensured that it fully complies, as confirmed by the screenshot from the official NADRA website that we provided to you. Please attempt to upload the photo once more and inform us if the issue persists.
kirubel T.
Posted
They said, without providing any evidence, "In the photo, minors under the age of six are not required to keep a natural facial expression for a DV application!" but not true! The official website (photo examples web page) of the USA says, "Photo tip: The child's facial expression must be neutral." in the children section under one of the photo examples. Maybe you should stop confusing applicants!
Response from Visafoto· Nov 9, 2023
Hello! Thank you for pointing out the inaccuracy. We will update the instructions on the website and check all details again. We apologize for any inconvenience caused! P.S. Just a minor tweak: "The child's face must be neutral" comment on the official website is compared to the anti-example, where the child has an exaggerated facial expression. However, U.S. passport photo standards (the same as for DV Lottery) allow a small child to have, for example, an open mouth or eyes half-open. In any case, we'll correct the thesis in the article to avoid confusion.
Ilie
Posted
STAY AWAY PLEASE FROM VISAFOTO I have applied for diversity visa lottery My pictures was not approved,then i pay the fee to VISAFOTO ,after payment I downloaded the photo but unfortunately photo still not meet the size ,must be over 600 by 600 mm not under . I contact the VISAFOTO for refund and I was completely rejected by ,PAUL’ who ignored me. Also he provide me another link who checked the photo but in my case was a different link where the photo was not accepted. Please stay away from them . Your comment back didn’t help and you keep same history. Your photos was rejected and i didn’t use it and i want my refund back. For me your explanation without any proof didn’t help me ,only thing i know is that your photo was rejected and i didn’t use it and i didn’t get back the refund as per rules.
Response from Visafoto· Nov 9, 2023
Hello! Based on the correspondence history, it seems you've encountered a common issue with the official Photo Tool, where it displays a red icon even when the photo is the correct size and doesn't require any adjustments. Many users mistakenly interpret this icon as an error, but that's not the case. We've provided a detailed explanation of this issue in our article: https://visafoto.com/usa/us-photo-tool-your-photo-does-not-need-cropping. . Upon our verification, your photo processed with Visafoto was of the correct size and didn't require any replacement.
Natasa P.
Posted
Don’t waste your money and time, especially if you need a photo for the US green card lottery. They cut my hair, changed the shape of my ears, added a shadow around my neck. When I asked for a fixture or refund, they tried to convince me that the photo will be accepted and that I don’t need white or off white background. I’m not going to post my photos for security reasons, but if the proof of my statement is needed, I’ll be more than happy to provide it.
Response from Visafoto· Oct 19, 2023
Hello. Both versions of photo provided by our service are fully compliant with all the requirements of the US State Department, and in particular accepted by the visa software. The same software that checks the US visa photo also checks the photo for the DV lottery. And, therefore, your photo will be accepted. We guarantee that the photo meets all the requirements. Moreover, our support staff made you a second photo for free, please check your mailbox. We are very sorry that you were unsatisfied with the result, but in this case we cannot agree with your quality claims.
Kay
Posted
I can't upload my passport photo online it states the photo is the wrong height and width. I hope it can be fixed otherwise I will never ever reccommend this service!
Response from Visafoto· Sep 15, 2023
Hello! As far as we can understand from the correspondence, our tech support has successfully resolved your issue. The first original photo you used was in the wrong format, but we replaced the photo and sent you a corrected version. Please let us know if everything is ok!
Suzanne Stigler M.
Posted
I paid for my photo over an hour ago. Have not received it in the email. The phone number says to email customer support. Did that too. NO response at all. Paid for nothing. I think is a scam and the reviews may not be genuine. Super disappointed.
Response from Visafoto· Aug 29, 2023
Hello. Please check if the money for the order has been debited from your account. According to our data, there was an error in the transaction and the order was not paid. We are sorry for the inconvenience caused!
Julia P.
Posted
I do not recommend! I paid the service, but foto was not accepted by the state department. Customer support answered it was my fault and that I can send them another foto for correction. After that they just stopped to answer. I spent money for nothing. Feel dissatisfied and disappointed.
Response from Visafoto· Aug 29, 2023
Hello. Due to a manager's error, we really did not follow up on your email in a timely manner. We have fully refunded the amount of your order. We apologize for the inconvenience!
