Ambit Energy: VIP Concierge Team Reviews | Read Customer Reviews of vipenergyservice.com

Ambit Energy: VIP Concierge Team Reviews | Read Customer Reviews of vipenergyservice.com

Ambit Energy: VIP Concierge Team reviews

Showing 39 reviews with 1 star · Clear filters

Rodney A.
Posted Apr 2, 2024
Your first representative did not do…
Your first representative did not do her job appropriately thus causing a break in my service. The break came at a cost of around $400 in food ruined due to a lack of electricity.
Response from Ambit Energy: VIP Concierge Team· Apr 15, 2024
Rodney, I'm so very sorry for your experience but love to do anything we can to see what the heck happened and try to make it right. Please email me [email protected] with a copy of your statement showing the disconnect and I'll see what I can do!
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kavin N.
Posted Mar 14, 2024
Awful Electric Company
I moved out December and called customer services to cut all ties and end. Yet I'm still being charge a lot each month and keep telling them to end this. Nor is anyone even living there..
Response from Ambit Energy: VIP Concierge Team· Mar 15, 2024
Kavin, very sorry for your experience! I looked in my records and see that my team did not enroll you (Ambit is sold through authorized consultants/advisors) but I forwarded your name and account number onto my contact in Ambit hopefully you should hear from someone soon regarding your situation. If you don't mind I'm happy to do more for you but would need a bit more detail if you can email me directly at [email protected] with a bit more detail I'll do whatever I can to make the situation right!
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Barry M.
Posted Feb 9, 2024
You didn't send me a bill wyltf am I…
You didn't send me a bill wyltf am I supposed to do when you cut my power off
Response from Ambit Energy: VIP Concierge Team· Feb 10, 2024
Barry I'm sorry that's super frustrating. Can't change the past but happy to help get you squared away best we can. I'm sure you have already gotten with Ambit Energy regarding this but if not call (877) 302-6248 and also would love to have you drop me an email [email protected] so I can see if there is anything else I can do for you! Thank you for sharing this with us!
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Timothy M.
Posted Feb 9, 2024
I guess u can get the app going
I guess u can get the app going
Response from Ambit Energy: VIP Concierge Team· Feb 9, 2024
Timothy I'm sorry seems you are having issues with the new app? Happy to help figure things out please shoot me a direct email [email protected] or your personal agent Naim who enrolled you can help also [email protected]. It is a recently overhauled app so I'm sure there are some glitches.
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Tiffany P.
Posted Feb 1, 2024
I hate I got this service my first bill…
I hate I got this service my first bill $580 dollars I don’t even know how I can pay this much for service of one month I very disappointed in theses services
Response from Ambit Energy: VIP Concierge Team· Feb 1, 2024
Tiffany, I just looked up your account and I must say that does surprise me. I'd love to take a look and see what we can do to help make things right. I'll have your agent Josue reach out and request a copy of that bill to see if there is anything we can do for you or feel free to reach out to me directly via [email protected]
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Synergy Karate Academy L.
Posted Jan 30, 2024
Very hard to understand rep for…
Very hard to understand rep for verification and it seemed sketchy with the verification. He kept wanting me to say yes. I tried to get him to understand I will not say yes and that he could except my answer to move forward and he wouldn't do so. Again very sketchy. No need to contact me I don't want to use your service period.
Response from Ambit Energy: VIP Concierge Team· Jan 30, 2024
So sorry to hear about your experience. I totally understand how this could happen and honestly don't blame you. Ambit Energy's actual customer care/support department (that you would call if you had an issue as a customer) is 100% based in the US, but unfortunately the TPV (Third Party Verification) company does outsources to other countries and I am aware that not all interactions are smooth. While I realize we likely can't win you back, I would like to to reassure those considering Ambit that the TPV process (which is a short 3 minute call after enrollment) is just to verify that you are who you are (and does so without utilizing sensitive data) and is truly a safeguard for your protection. Unfortunately there has been a lot of fraud in the Texas electricity market over the past few years and like many retail electric providers, Ambit has had to step up it's precautions.
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Luciana C.
Posted Jan 15, 2024
I never received my refund for my…
I never received my refund for my deposit, like I was told I would, after I never moved into the complex and canceled the service.
Response from Ambit Energy: VIP Concierge Team· Jan 16, 2024
Luciana I looked up your history, looks like we connected you to Ambit Energy's customer service on 11/29/23 to get your pending electricity service activation cancelled out which would automatically trigger your deposit refund. Something clearly went awry but we're happy to help you get this squared away please give your personal VIP Agent Naim a call @ (972) 480-6895 and he can help you through. I've already given him a heads up on the situation.
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