Ambit Energy: VIP Concierge TeamReviews of vipenergyservice.com

You had my account mark as closed when it was just set up with in the last month. It was supposed to be set up on a one to one buy back yet nothing was listed on the total solar buyback part of the bill. The invoice was almost $200 and I'm supposed to be paying roughly the delivery charges. Very unhappy that I had to pretty much set my account up all over again on Saturday and still do not know when I will be reimbursed.

My agent (Naim) misquoted the rates for Renters Insurance and failed to disclose that there were 2 payments due for the utility service deposit.

I can not get a clear answer as to the exact cost of selling and buying energy to you. The salesman says 16c/kwh and website says 19c and the agents have kept me waiting for 34 minutes so far!! Please send me a detailed email as to how much ( including the Oncor fee ) it cost to buy and sell.

Esa es marítimo la atención al cliente

I was told to get an email to confirm my service but did not get and it’s time sensitive

They don’t know nothing when you call to ask why the bill is so high oncor charges an extra 50 to your bill wow wouldn’t recommend to a friend. It don’t matter how long you’ve been with this company they don’t care they’ll just keep charging and charging You’ll never know how much you’ll have to pay. It’s always in the air.

Very poor service. Wrong move in date was sent by Ambit to Centerpoint resulting power outage in my home for over 12 hours. Resulted in loss of work and the food went bad in the refrigerator.

horrible evil company that preys on young poor people who dont know any better edit: i cant find a way to directly reply to the company's reply , but i was referred by my apartment complex to this so-called "vip concierge team" which by the email account we communicated with did NOT disclose that they were run by ambit energy , told me to use this overpriced BS and ensured me that i was getting the best energy rates for my one bedroom apartment . tell me why i was paying DOUBLE what i am paying now with justenergy ? why is it my fault for trusting this "VIP concierge team" ? where's the humanity in scamming a 23 year old who already spends 60% of her paycheck on rent ? it's honestly sickening . then to have the audacity to charge me $700 in additional fees just to CANCEL ? unbelievably vile .