Average
190 reviews
VIOLETTE_FRHonesty, pricing, process and quality scores appear once 5 customers have rated them.
VIOLETTE_FR is a multi-category beauty brand founded in 2021 by the industry-beloved French makeup artist, Violette Serrat. At its heart, the brand celebrates one’s authentic self, encouraging individuals to thrive through creative expression. VIOLETTE_FR aims to redefine our relationship with beauty, eschewing the toxic pursuit of perfection for the French philosophy that beauty should not conceal but rather enhance confidence in our unique traits. Violette’s approach balances the bold with the ‘au naturel’, bridging the gap between the minimalist and beauty-obsessed. Empowering everyone with innovative, easy-to-use formulas—these coveted tools help us express moods, nurture imagination, and rediscover self-love.
VIOLETTE_FR (violettefr.com) has 190 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 116 reviews with 5 stars · Clear filters
customer
Posted
I’m laughing because I came here to write about how wonderful the company treated me about my concern having no idea that so many other people had already written the exact same thing. I concur! Professional, thorough and kind! That really sticks out for me, but I do also love the product, especially the Bisou Balm - Calisson! Creamy, dreamy, so nice!
Customer
Posted
Customer service is great! I had a small issue with my order and they promptly took care of it! There was no hassle. Can't wait till Black Friday because I want to do a large order with them!
iylishr
Posted
I've never had trouble ordering from violette_FR, and have found that orders usually arrive quickly. For my most recent order, I put the wrong shipping address and reached out to CS to see if they could change it. I found them quick to respond, helpful, and efficient in updating my address and shipping my order. Very good CS, and I will continue to order from them (I love their makeup formulas, which helps!)
Isabel P.
Posted
Very happy with their customer service. They are very polite and caring. I had a problem with the delivery, and they responded quickly, following up on my order and making sure I received my product. I have purchased from them again, and hopefully this time I won't have any issues with the delivery. I would also like to add that I am very happy with my purchase. The quality is excellent! I would definitely recommend them!
AR
Posted
Surprised by the disparate reviews. I’ve ordered from Violette FR probably 10 times (I own nearly every product they sell) and have never had a single issue with shipping or products. Recently had an issue with using a code and Customer Service sent me a new code within 12 hours. Love this brand and their journey as a small business and seeing their evolution with new product launches (hint - would love even more Bisou Balm colors!). Highly recommend
Jan K.
Posted
The customer service was amazing. I had not received an update on my order and had obviously not received it. Customer service tracked it down and sent an explanation and the necessary information to track my order. They were polite and empathetic. They even offered to cancel the order. Amazing! Received my order today.
Claudia P.
Posted
This has honestly become my favorite makeup brand. I’ve tried several of their products now, and I’ve loved every one. Bisou Balm has been my everyday go-to lipstick for about two years. It’s sheer but beautifully pigmented, incredibly lightweight, looks effortless. Lip Nectar is now a close second. I reach for it when I want something a bit juicier and don’t have time for reapplication, since the stain it leaves behind really does last for hours. Yeux Paint is also brilliant for how versatile it is (liner, soft wash of color, bolder eyeshadow...). I’ve also just started using the new Plume blush and eyeshadow, which I’m already loving. Like the rest of the products I’ve tried, they get that balance between sheerness and pigmentation exactly right, so everything looks natural and easy rather than overdone. The only downside is shipping, as many reviews mention. It’s slow, and that can definitely be frustrating. But the products feel genuinely special, and customer service was fast, kind, and proactive when I reached out. My order arrived the next day, and they even followed up afterward and let me know they’re working on improving delivery times. So yes, the wait is real but so is the quality. And In my opinion these products are absolutely worth it.
Marinela
Posted
Team Violette-FR are the best costumer service providers. Had a few issues with my delivery and they responded quickly.Finally after realising that I didn’t get my package,they offered me replacement or refund. Couldn’t ask for more from a customer service
