VIOLETTE_FRReviews of violettefr.com

Marque française? Que neni! Colis en douane depuis des plombes! 65€ les 2 ombres à paupières + frais d'envoi pour des produits qui viennent d'on ne sait ou..... Plus jamais!!! (encore faut-il que j'en vois la couleur un jour!)

En receptionnant le colis de Violette-FR j'ai appris que le colis a été envoyé depuis les Etats Unis, et le Lip Nectar est fabriqué en Corée du Sud. Empreinte carbonne géante pour un tout petit rouge à levres et manque de transparence totale concernant les origines de cette marque soit disant "française".

My first order got here from the US, but my second, made during Black Friday, only got as far as the local Evri depot and was declared lost. What was surprising was how passive the customer service team were in response. Whatever shipping option they have chosen, it is clearly so basic that they have no power to look into missing parcels until it is declared 'lost' by their shipping partner DHL, and that takes 30 days — so there's no help if you needed the package within a certain time frame. Their customer service team operates on a no-named individual policy, so you never know who you're speaking to, and their responses are frustratingly vague. In addition the courier used in the UK is Evri, who are notoriously unreliable. In short, the company simply does not have a customer-focused approach. Don't let the bold pricing of the products, and the marketing, fool you.

Une marque qui se veut française mais qui expédie des produits dès États Unis, allez comprendre… Mon colis est bloqué à Cranbury depuis plusieurs jours, la livraison est déjà longue de base mais là je me dis que je vais mettre longtemps a être livré de 2 rouges à lèvres qui auront traversé la moitié de la planète. Vraiment déçue de l impact écologique, du délais de livraison annoncé non respecté et toujours pas de colis…

Customer experience lacking. There is no desire to help you when the product doesn’t perform as marketed and described. My blush broke down in my hand, it was too soft, and/or melted. I’m in Canada and they refused return or exchange because I’m not in the US. You should not sell your product to residents of a country if you cannot assist with returns.

Customer service unable to assist UK-based customers. I ordered a lipstick from this company and was not happy with it. The product was dry upon opening and not as described on the website. I emailed customer service asking to send the product back for a refund and the company said they only offer returns, refunds or exchanges for US-based customers. This company shouldn't be trading in the UK if they can't fulfil customer service duties. I won't buy again from this company.

Very, very slow dispatch & delivery. I mistakenly thought that the goods were being delivered from France (it being a French company!) but no, it was sent from America! Had I realised this (should have done more research) I wouldn’t have ordered it. Too long to wait for a couple if lipsticks. I do hope when I eventually get them that they’re worth it. The 4-6 day delivery stated on their website is nonsense. A disappointing introduction to violette.fr What a ridiculous response to my feedback! Clearly I understood that it was being delivered from USA and had acknowledged my mistake. You neglected to answer the 2’r-6 day delivery point though, so a useless response.