Valvoline Instant Oil ChangeReviews of vioc.com

I would give 0 stars if it was an option. After an oil change the skid plate was broken. Store manager told my daughter they would order a new part then when she went to have part put on was told that they were denying to do it. Location manager, area supervisor and corporate customer care and customer care staff have given nothing but misinformation, lies, refusal to call my daughter back and now corporate is stating the locations decision is final - they will do nothing. I would not use Valvoline again !!!

Went in for a standard oil change, no issues with my car before. After I left, a couple hours later my low tire pressure light came on. I go there to prevent problems, not get them. My question is what else did they f#ck up on.

Worse experience after taking multiple cars. Arrived 10/2 at 6:05 for an oil change. In recent past had a battery installed prior (had to return battery died after 3 months then after 5 months) and oil changes were always good. 10/2 after sitting and sitting with the manager and tech under my car believing I was done after 25 minutes only to be told. We cannot complete your oil change. Manager and tech asked who changed your oil last. I said you all another tech said he looked said that's not in the system. I was taken aback but thought well I had brakes done but no oil. Had me 2nd myself. They stated you have a leak. I stated I had not had a leak prior to today I only came for my regular oil change. The manager walked up with pictures in his cell phone. I said wait I find that hard to believe plus you all were doing something because I heard the noise like you were changing my filter. He stated we can't do your oil change. I asked what took so long to inform me. Crickets. No answer. I request please check my oil level and I was almost a quart low and paid $11 to be topped off. Once I arrived home and parked. I had a stain of drips in one spot. I walked out driveway and this drip was the first indication. I went back and looked at my email and Valoline indeed has completed an oil change for us before this. The manager stated I'll text you the pictures if you need some to talk to the last shop responsible I'll do it - here's my card. I texted the manger the pictures of the spot .. crickets again. I called VOIC corporate here in Charlotte line left a message (never a return call) and next I called customer service ... filed a claim because something was adjusted or done improperly and they realized it and tried to recover by indicating we won't be able to complete your oil change. I should have known when the manager kept stating "we didn't touch anything". We may not have ... However you did ... Mr Manager! Shame on You! Why did you start it and what took so long to inform me if indeed there was already an issue. I sat so long I watched others be serviced and leave. --- Deceptive Practices- Dishonest --- They denied the claim immediately - stating the manager said I had my oil changed elsewhere...I explained - . I have receipts for brakes no oil changes elsewhere. I have my email receipt from my oil changed prior to this oil change. My receipt shows I used this very Valoline before for my oil change. I live in the area - Never again! I will warn my neighbors every opportunity on every platform on Nextdoor, FB, Insta, X, at the gym, work and church ! It's a huge risk to use such a business that won't accept responsibility!! Please go else where I get. ---- Go to the a reputable establishment that stands behind their work.

DO NOT GO HERE...unless you want to pay $140 for getting your skid plate removed and never put back on. If I could give 0 stars I would. I went to get an oil change and filter replaced. Before I went I was at the mechanic where I still had a skid plate. Went to Valvoline where someone was fumbling around underneath my car (which you can see on a video that I had them show me) and then the next day when I moved my car and went to my mechanic the skid plate was gone. Aside from having to get a new skid plate they also: - didn't reset my computer - when I asked if I have an oil leak they told me no I don't (I did, my mechanic fixed it after) They claim they never removed my skid plate or loosened the bolts in order to access the filter. So why did they didn't tell me my skid plate was missing? If I didn't have a skid plate they should have clearly been able to tell that I have a leak? I had an oil leak for who knows how many weeks but never had a drop of oil on my driveway. After the oil change I now have a huge oil stain on my driveway. A weird coincidence that I clearly could tell I have an oil leak after I got back from Valvoline...BECAUSE MY SKID PLATE WAS TAKEN OFF.

Valvoline isn't even trying to be competitive anymore. Their prices over the years have increased past any other places that do oil changes. My last experience will be my last for sure. I have a Hyundai SUV so nothing exotic. Just for the 6 quarts and generic filter they charge me $115. There was no other services done like windshield wipers, air filters, flushes, etc. Just a regular oil change. I couldn't find my 50% off coupon I had & I finally found a $25 off which still put my bill just past $90. I'm done with these crooks.

Why is it Everytime I show up for a oil change it takes at least one hour to get through this store on #159 in Edwardsville IL the worst, first the wait in the line ! I'm next then it happens I'm asked to move to the on the line, next thing you know 3/4 cars gone threw we're you used to be! Down hill in from here!!!!

If I could give this company 0 stars, I would. My car didn't have any issues before I went to the Valvoline. I foolishly believed them that I needed a transmission fluid (TF) change. They did it on my Mazda. As soon as I left Valvoline, I noticed an issue but decided to drive it longer just in case the fluid needed to settle or something. The next day, I started a claim because my car was stuttering when trying to accelerate and wouldn't hold power. I took it to the Mazda dealership, didn't mention the transmission fluid change, and lo and behold, Mazda told me that they put a universal ATF in my car, which is apparently a known no-no in the car world, as Mazda SkyActive Vehicles can only properly run on Mazda's proprietary ATF-FZ. Note- this is the only issue they found on my car causing the stuttering. Instead of doing a $6,000 transmission replacement, I asked them to completely drain the incorrect fluid and put in the correct one. Mazda did it twice, and my car is driving much smoother. Valvoline, however, left me footing an $800 receipt because they are denying that they caused the issue. Despite my extensive research and proof of the direct causal relationship between the two events, they are still denying it. This company is a false advertiser of "experts you can trust." They are selling false services that cause extreme damage. To directly quote my Mazda technician, "Valvoline got incredibly lucky," that my car seems to be working all right now that the change is done. The company itself (not necessarily the workers) is unethical and greedy.

BEWARE! I had a horrible experience here. The place looks nice, and the staff seems friendly, but don’t be fooled. I went in for a simple oil change, and before I even left the parking lot, my car started freaking out. I backed up and told the guy something was seriously wrong, but he brushed it off, saying they just changed the oil. So I drove around the building, and my car was sputtering like crazy. I pulled back in and insisted again that something wasn’t right. My car was in perfect condition when I pulled in. This time, he said it was probably just the air filters they replaced and that I should drive it a bit and it would go away. I reluctantly left and drove very carefully to my Airbnb. By the way, I was only in town because I had to evacuate my home in Asheville due to my town being destroyed. When I checked the oil dipstick, it was TRIPLE over the full line. My boyfriend and I had to drain the oil they overfilled. When we tried to start the car, it made a terrible sound, so we had it towed to a mechanic. Turns out, THEY DRAINED MY TRANSMISSION FLUID!!!! If I had driven it any further or any faster than I did, my perfect car would’ve been totaled! It’s been two weeks, and I’ve called several times, but I still haven’t heard back from the “local manager” to get my money back. This oil change ended up costing me $560, plus an insane amount of stress. DO NOT TRUST THIS COMPANY WITH YOUR CAR!