VideoGenReviews of videogen.io

The AI is unable to generate videos that match your script accurately. 90% of the time it was showing me random video clips that have nothing to do with the script. Plus, they have no option to explore the pro-features for 7 days, and upgrade amount is NON REFUNDABLE. That, and quite a few features are still in development. Seems like a textbook case of a startup shipping an MVP but charging full price for it.

Their subscription fees are non refundable even don't use their services, even in an hour cancellation. You can cancel anytime but they charged you and don't refund any payment they charged. They have very bad customer services which is not good for any startup companies among this competitive market. They should have a customer satisfactory oriented mindset but they have a very old-school mindset.

They don't cancel your subscription fee on the same day you charged. As I forget to cancel my monthly subscription, they charged me. After I realised, I sent them a cancellation email kindly. Most of companies, especially startups cancel the invoice even you benefitted their service. Even I didn't use their services and asked for the cancellation, they didn't accept. Also their video gen website is not useful. It is very easy website and overpriced.

We were trying different platforms to see what is best feasible for our business. Then we discovered this platform and thought it was a good idea to subscribe to test it. Since they do not have a trial period, we paid for the yearly since its cheaper. then after going into more details, we found that this platform is not as good or effective as we thought. Very bad AI, definetely not smart, artwork is repetitive for most videos and not related to the created content and it is so hard sometimes to find a good photo or video for the content we had. AND everytime you close the video and comeback to the same one to finish editing, you have to regenerate it (its not saved) so they will deduct credits from your account again and again. Which wasted a lot of our time and didn't give us the quality we need. ON TOP OF ALL, when we requested to cancel, only after 3 days, the company was very strict that we wont get any refund, even though we are not going to use the platform and we already did cancel. Thats a very bad way to do business, so stay away from this platform. REPLY TO PROVIDER COMMENT: We have reached out many times regarding the refund since we paid for a year and we are not using the platform at all but you weren't supportive or understanding at all. You actually asked us to understand that you are a small team which is not our place to do. we are also a business and paying money for something we won't be using just because you don't have a trial period so we can test is not acceptable and any reputable company would have understand this situation.. We actually fought through emails and your replies were even more frustrating which caused us to add negative reviews about the experience. So good luck I hope you are now treating your customers much better and not just seeking money out of them!

I first purchased the $5 package and then upgraded to the Pro package, hoping to create videos longer than 3.5 minutes. However, I was disappointed to find out that I needed to purchase the $99 package to create longer videos. It was unclear that the 5000 characters of the script only equated to 3.5 minutes of video. To make things worse, the company has a strict no-refund policy, which feels unfair. They seem more focused on taking your money than providing quality service. I would highly recommend avoiding this service at all costs.