VETiONXReviews of vetionx.com

Response from VETiONX· Feb 3, 2015

Hi Leonie~ We apologize you have not received your order yet. Unfortunately, there is no tracking for this package internationally (in order to get tracking you would have had to select the International w/Tracking FedEx which takes 5-7 days). With the Standard shipping option that you selected it should only take 2-3 weeks for you to receive it. Our records show that your package is at the 2 1/2 week mark. We did receive notification via FedEx that due to the current winter storms hitting the eastern side of the States, deliveries should expect to be delayed. We truly apologize for this. If you do not have your package by February 13th please let us know. With best wishes Your Vetionx Team

Response from VETiONX· Feb 3, 2015

Hi Jackie~ Can you kindly email your order number to [email protected]? The email listed here doesn't match any of our current customers, so we are not able to look up your order to see what is causing the delay. Thank you. With Best Wishes The Vetionx Team

Response from VETiONX· Jan 29, 2015

Hi Susan~ Thank you for sharing your feedback with us in regards to our product, Derma-IonX. How are you administering the Derma-IonX? Homeopathic products need time to be effective, some pets see faster results than others. Factors that may play in this will depend on the severity of the ailment, the age and breed of the pet, environment, and their diet and supplements provided. Because there are no chemicals in our products like conventional medicine, patience is required. We really wish there was a quicker way to get results that you are looking for. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. Our vet may be able to provide you with some additional suggestions to help your dog. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char is very knowledgeable and will respond between 24 and 48 hours to any questions or concerns you might have. Please let us know how else we can help. Please note that we also responded to your email you sent us in regards to this as well. Best wishes The Vetionx Team

Response from VETiONX· Jan 20, 2015

Dear Tanya~ Thank you for your feedback in regards to our product. We are glad to hear that you are seeing slight improvement with your dog. Our products work safely and naturally, without the negative side effects common to other OTC pet medications, but they need time to work. Our records show that you received the product approximately 15 days ago, in some cases this may not be enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. So we do hope you continue to see improvement. You may want to try adding it to your dog's food, this is a great way to insure your dog is receiving their full dosage amount at once. Please remember to avoid stainless steel/metal bowls when giving it. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONX· Jan 20, 2015

Dear Daniel~ Thank you for your feedback in regards to our product. We are sorry to hear that you are not seeing any improvements yet. Our products work safely and naturally, without the negative side effects common to other OTC pet medications, but they need time to work. Our records show that you received the product 15 days ago, in some cases this may not be enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. You may want to try adding it to your cat's food. Please remember to avoid stainless steel/metal bowls when giving it. In regards to your comment on our product: "The product was a bit pricey ($34) at 4 oz," we understand your concern. However, we stand by our product, pricing, and return policy. The results pet-parents have with their pets in our testimonies speak for themselves. We are helping pet-parents save thousands of dollars yearly in otherwise expensive surgeries, treatments, and medical test that they would otherwise have to do through their vet. Our products give pet-parents the option to approach their pet's ailment in a more healthy and natural way that is cost effective. We do offer a 60 day return policy on the first order (which you qualify for), so if you feel that our medicine did not help your kitty after 30 days, we would be happy to assist you with a return. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONX· Jan 5, 2015

Hi Katherine~ Thank you for your feedback in regards to our product. We are sorry to hear that your pet is still struggling. Our products work safely and naturally, without the negative side effects common to other OTC pet medications. With some medicines, certain pets are just finicky about the taste. So disguising the probiotic is a very good idea. Yes, some smaller dogs and cats would need the Omega capsule snipped and drizzled over their food. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. All first time customers are eligible for a refund after 30 days and up to 60 days from the day of purchase. If you wish to return the purchase for a refund, please call our customer service line at 866-977-0888, M-F 9am-7pm EST and Sat 10am-2pm EST for a return authorization number. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONX· Dec 24, 2014

Dear Cindy, Thank you for your feedback in regards to our product. We are sorry to hear that your dog is still struggling. Our products work safely and naturally, without the negative side effects common to other OTC pet medications. Our records show that you received the product 11 days ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team