VETiONXReviews of vetionx.com

Response from VETiONX· Jul 13, 2015

Good Day Heinz~ Thank you for sharing feedback with us. We have never heard of this happening before with customers using our products. Our products are Homeopathic formulation, so there are no negative side effects. There may be something more going on with your pet. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHere you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONX· Jul 6, 2015

Hi Olivia~ Thank you for sharing feedback with us. Some pets will experience a detoxification, meaning their body symptoms will get worse, do not be discouraged if your pet was experiencing this, for this is a sign that the body is beginning to heal. When this happens, our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. We apologize that this concerned you. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHere you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Please let us know how else we can help. With best wishes Your Vetionx Team

Response from VETiONX· Jun 26, 2015

Dear Natalia, Your package has left our Grand Rapids, MI facility on June 11th. Depending on airline schedules and/or current weather condition a package might travel as long as 3-4 weeks on international flights with the selected standard mailing option for US $21.95. For future orders with faster shipping you might want to consider the shipping option with international tracking, the charge is $29.95 and the shipping time usually takes between 1-2 weeks. Your package is currently in transit to its destination. Please keep us updated on how your pet is doing. With best wishes Your Vetionx Customer Service Team

Response from VETiONX· Jun 22, 2015

Hi Christina~ Thank you for sharing your feedback with us. We are sorry to hear our product did not help your cat. Like any medicine, what may work for one pet may not work for another, which is why we offer the 60 day return on first orders only. With Homeopathic and natural medicines it may take more time to work too, depending on several factors; age of pet, breed, severity of health issue, and more. You misread our return policy, here is a "snippet" from our return policy on our website. "Our Satisfaction Guarantee is designed for a single pet for up to 60 days use of product. Therefore, only two (2) bottles of your product can be opened to be eligible for a refund. All other bottles of the same product must be in the factory-sealed container (resalable condition) to be eligible for a refund. The unit price of any non-resalable bottles (over the two allowed) will be deducted from your refund amount." We hope you take the time to reread our return policy, so there is no confusion, here is the link for your convenience. https://www.vetionx.com/return_policy.php We would be gladly to assist you with the return of one bottle. The return policy states that you cannot use MORE than 2 bottles during the 60 day return, NOT that you have to purchase 2 bottles. With best wishes The Vetionx Team

Response from VETiONX· Jun 16, 2015

Hi Thomas~ Thank you for sharing your feedback. We have many customers that use our products, including the Dia-IonX with pets that have Pancreatitis. We are sorry to hear that your dog fell ill. Our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. This will help introducing the pet's body slowly to a new medicine. We apologize that this concerned you. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.phpHere you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. With best wishes The Vetionx Team

Response from VETiONX· Jun 15, 2015

Hi Kate~ Thank you for your feedback. Our records show that you received the product just a little over a 2 weeks ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. With best wishes The Vetionx Team

Response from VETiONX· Jun 3, 2015

Hi Chris~ In regards to your comment, Homeopathy works for some but not all. We have been able to help a lot of pets that would have been euthanized because they failed to respond to conventional medicine. Having all tools available can give the best outcome. We are very thankful for homeopathy. If it didn't work it would not still be around after two hundred years. Now because of technology there are explanations why it works. Our records show that you received the product only a 1 1/2 weeks ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. Some pets will experience a detoxification, meaning their body symptoms will get worse during the detox, do not be discouraged if your cat was experiencing this, for this is a sign that the body is beginning to heal. When this happens, our vet, Dr. Char recommends to slow down on the dosage amount and gradually building it up over a couple of weeks until the maximum amount is reached. Start with a couple of drops per day, each day adding a couple more drops until the full dosage amount is achieved. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. With best wishes The Vetionx Team

Response from VETiONX· Jun 3, 2015

Hi Mike~ Thank you for your feedback. Our records show that you received the product only a 1 1/2 weeks ago, in most cases this is not enough time. Homeopathic products need time to be effective, some patients see faster results than others. Some customers report a very noticeable improvement within the first 2 weeks, some customers report good results within the first 2 months. We hope you give it more time. For pet health questions we offer an "Ask our Vet" option available through our website at: www.vetionx.com/ask-our-vet-form.php Here you can post questions directly to a licensed Veterinarian - free of charge. Dr. Char will respond between 24 and 48 hours to any pet health questions or concerns you might have. Our return policy is that you can use up to 2 bottles in the 60 day period, you can return all 4 bottles to receive your $86.95 credit back. You can do a return after 30 days. Feel free to contact our Customer Service team to help you with your return after June 19th. 1.866.977.0888 (USA) 1.616.803.7881 (INTL) M-F 9AM-7PM EST SAT 10AM-2PM EST Please let us know how else we can help. With best wishes The Vetionx Team