Vet Approved RXReviews of vetapprovedrx.com

Very nice people but I called to place an order to pick up that day bc I needed the bravecto but it somehow ended up getting shipped out & didn't receive it until after a long holiday wkend Would much rather pick up & pay the day I need the medicine

I like my doctor the office staff....after the doctor gives you RX I do not like you have to call Tampa and activate..If the doctor RX you that should be final

Your products that I ordered are as always first rate. From the first, when I ordered from Vet Approved RX It was received by me 8-10 working days later. My last order was placed with you on Feb. 24/2017, and I received it on Mar.10/2017. According to my copy from Fed Ex they picked the order up on Mar 03/2017. There is a signature on the way bill by a shipper in your company. This means my shipment arrived in 5 business days.. Fed Ex claims it didn't pass customs until Mar/22/2017. I had and was using the product for 10 days. Fed Ex won't accept this explanation,as they say it didn't happen the way I said it did. So, I have a bill from Fed Ex for $40.03. They claim they paid the Canada customs charge $19.30. They also charged a Canada tax fee and British Columbia tax fee of $3.86 & $5.40. Because they paid the customs fee up front(which I can't believe, seeing as they didn't have the product in hand to do the charges) I was charged an additional $10, and a tax fee on the $10 for $1.47. Grand total $40.03. N ow, I have to question an item on your bill. The charge of $24.02 for shipping and handling. Handling, okay. Shipping? All you did was hand it to a Fed Ex driver. Bottom line, I can't afford to order from your company any more. it was getting pricey with our Canadian dollar so low against your American dollar, but I needed your product, but not with Fed Ex's prices. If I was carrying your product with me and I drove to the border to cross into customs, the amt of the goods I carry and what they are for, would not generate any customs duties. Fed Ex are lining their pockets, but no more from me.

I ordered Revolution for my cats on February 24 & did not receive the order until March 7. When I noticed that the charge had not been posted in my PayPal account, I called Vet approved RX only to find out that they had not received a Rx from my vets office. I then followed up with the vets office & made sure the Rx was faxed, then when the charge was still pending in PayPal I again had to call, only to find out that the Revolution was out of stock.... Now to their credit, they did upgrade the shipping to USPS priority mail, when it came in, however the customer should not have to keep calling & checking on an order. If there is a problem with an order the customer should be notified. Disappointed in the customer service, will have to think about it seriously before reordering.....

I have ordered from you twice, in both cases I paid extra for faster shipping. First order I paid for 2 day shipping, still took 5-6 days to get my order. Called customer service and was told it was a holiday weekend, the pharmacist wasn't able to approve the order until 3 days after placing the order, the "2 day shipping" doesn't start until the order is actually shipped. So the offer of 2 day shipping is misleading at best. 2nd order I also paid for expedited shipping, still took over a week, definitely not pleased. Their shipping policy needs to be explained more clearly on their website. As a positive, the customer service rep was very polite and courteous, but I did expect some kind of compensation for the slow shipping, she was unable to help with that. Other than the shipping issue, they seem to provide the appropriate product at a decent price.

Customer service woman is kind of a wise guy/woman. Second time now, will not just place order without smart remarks.

For the second time, I had to call customer service to place an order online. The site would not respond to my quantity easily and my credit card was rejected. After calling my bank and learning that it was not my card, customer service had to submit it 3 times to complete my order. I order here because my Vet recommends the products as reliable quality but am quite frustrated with the website and ordering process.

I've been ordering for some time and there isn't consistency with orders. Sometimes I get emails about my orders and sometimes I don't. Sometimes my coupon code works and sometimes it doesn't. Since the recent increase in one of the medications I've ordered, I probably won't be ordering from them anymore.