VersaDeskReviews of versadesk.com

You customer service is terrible~ This desk took forever to arrive and is STILL broken. We have provided photos and video of the malfunction and still NO response or accountability from your Company. I will NEVER purchase from VersaDesk Again

I bought one of these at Christmas after watching many videos and reading reviews. The product did arrive, however, I am trying to communicate with VERSADESK they appear to have NO customer service. The desk appears to skip on the worm drive at top of motion. I have emailed every address you have on the internet, some even bounce, including sales. I tried the website chat, I have called, sale and support goes to the same voicemail. No one replies. No one is there!? - DO NOT RECOMMEND THIS PRODUCT!

WARNING Buyer Beware!!!! Do not purchase from this company. Just getting them to ship me the product was a nightmare. I still have not received the items and it has been right at 30 days and I am now being told it will take an additional 30 days before it ships. But they took my money with no problem. You can email me for more info. rickey @ pgsignsstl.com

My desk came with crucial components that do not fit together. I opened up a ticket with support, and was told it's because I tightened some bolts too early (the instructions don't clearly state when to do so). I have assembled quite a lot of furniture in my time, and never made any errors. I know what I am doing. Anyway, the explanation didn't make a ton of sense, but I'm willing to give it a try. So they say they will talk to the engineer and figure out what new parts I need. I'm told to expect a call at any time from that person. A week later, I've still heard nothing, and have to reach out to support to find out they still haven't talked to the engineer. I have to threaten a refund to get them to finally commit to putting in an order for the replacement parts they think I need. Two weeks later, I've received nothing, and reach out to support again. Turns out they still hadn't even shipped these components. I've got a 65 square foot hazard taking up a big chunk of my office for 3 weeks and no end in sight. Not thrilled with my purchase. I should have just requested a refund after all.

UPDATE: Shortly after my review was posted, I was able to connect with Eduardo on July 27th. I answered the questions and provided photos on July 28th. Again, no communication since July. I sent several follow up emails asking for a status on the missing parts and the replacement desk surface and all have gone unanswered. I am still stuck with a $2000 sit to stand desk that doesn't work and only 3/4 able to assemble. --------------------------------------- Similar to other reviews, the first frustration was in lack of communication about the status of the order. When I ordered, site said 10-15 days for delivery, but it took about 8 weeks before it arrived. Several attempts to contact went unanswered. Phone calls would not go through, chat was always unavailable and emails would go unanswered. Desk finally arrived but was missing the switch box and the center surface was not machined properly on the right side (neither of the side surfaces would align with the holes on the right side). Other than that, the materials are good quality, and if I can get this thing working should last for quite a while. Again tried to reach their support, but experiencing the same lack of response. At this point, I own a $2000 sit to stand desk that doesn't work and only 3/4 able to assemble. I really just need the switch box sent and a center surface replacement.

I wouldn’t recommend the adjustable desk to anyone. I ordered the L shaped desk as the website said it was in stock and ready to ship. Turns out it wasn’t in stock and took 8 weeks to receive it. After the desk was put together and set up in my office- one of the legs stopped working. That took another 3 weeks to replace.

The casters don’t fit my desk. They are the only ones you offer, so I guess the desks have been updated since I purchased the desk. When I realized that, I emailed to return them. Haven’t been able to reach anyone. It’s been over a month.

I am beyond frustrated with my order experience with Versa Desk. I called many times. We really needed these desks before December 5th. I called customer service and was advised that there was a problem with the production as there was a manufacturing error and that they needed to rebuild the desks and that I should get them before the week of Christmas. When I called back the second time. On I was advised that they will ship before the new year. I asked customer service if they can change the ship speed and charge the card for the difference and the lady said she would check into it and call me back and that was three days before Christmas, and I never heard back. I am also very frustrated to find out that the sales team mentioned it takes three weeks for the particular desk that i ordered to ship. I placed my order on November 14, 2022, and it has been WAY longer than 3 weeks! I do believe that your company needs to update the website to reflect accurate information and not have false information posted, such as “Always in Stock” “Ships Fast” “Ships in 10-15 business days” as this has not been my experience. These two desks are just to see if they will fit and if they do, we would be placing a substantial order, however with the current situation and experience, I am not sure that we will proceed with using Versa Desk in the future if this is how we are going to treated on future orders.