VerihealReviews of veriheal.com

Response from Veriheal· Sep 7, 2026

Hello, thank you for your review. We are glad you got the necessary information, but we have noted your concerns about the initial call. For certain requests, internal follow-up by our patient care representatives is needed to ensure accuracy, which can occasionally cause a brief delay. We appreciate your feedback as we work to make our communication even more efficient.

Response from Veriheal· Aug 31, 2026

Hi Taylor, thank you for taking the time to share your feedback with us. We apologize for any frustration regarding the state filing process. While our standard certification process focuses on provider consultations and medical approvals, we do offer state registration assistance for a small additional fee to handle the filing on your behalf. That said, we have noted your feedback about the cost and experience compared to other options in the industry. All feedback is important to us and we will be sharing this with our team as we continually evaluate our pricing and services. Thank you again for your candid review, and we wish you all the best!

Response from Veriheal· Aug 31, 2026

Hello Marion, thank you for sharing your feedback. We sincerely apologize for the delay in updating your information and for the ongoing wait regarding your new card. Taking three days to process your update falls below the standard of prompt service we aim to deliver. We deeply regret the frustration this delay has caused, and we have documented your experience so we can use your feedback to improve our service. Thank you for your patience as we work to offer a more seamless experience.

Response from Veriheal· Aug 31, 2026

Hello Dana, thank you for taking the time to share your honest feedback! We are truly sorry to hear that your experience fell short of expectations this time around. We aim to deliver seamless care with every interaction, so we would appreciate the chance to learn more about what went wrong. Please expect a follow-up from a member of our support team, or feel free to reach out to us directly so we can assist you.

Response from Veriheal· Aug 26, 2026

Hello Gene, thank you for sharing your feedback with us! You are right that we connect patients with amazing doctors, and that any steps beyond certification depend on state regulations. However, for certain qualifying states, we do offer assistance with state registration at an additional cost, as well as more in-depth consultations. If you are interested, please reach out to one of our dedicated care team members. They will be glad to equip you with the exact information you need for your area of interest and help bridge any gaps in your care. Thank you for choosing Veriheal, and we wish you all the best!

Response from Veriheal· Aug 18, 2026

Hi Joseph, we apologize that you have to reach out year after year and that you were contacted too early. We are currently investigating why you do not receive the surveys. We apologize for the frustration and are working toward a resolution!

Response from Veriheal· Aug 18, 2026

Hello, thank you for bringing this to our attention. We are truly sorry for the confusing communication and the long wait time you experienced with customer service. A member of our team will reach out to you directly to address your concerns. We appreciate your patience while we make this right.

Response from Veriheal· Aug 18, 2026

Hello, thank you for sharing your feedback with us. We sincerely apologize for the frustration you experienced this year. To resolve this unexpected issue, we ensure that all affected patients are referred to another doctor at no additional charge. While we are actively refining this transition process, please rest assured that this will not be an issue during your next visit. We deeply appreciate your patience and apologize again for the inconvenience.