VerihealReviews of veriheal.com

I had and appointment today at 2 and was waiting for almost a half hour. Then when I asked how long till he connected he told me soon if I stopped being rude I told him I wasn’t being rude and that I was recording. He then told me to re-schedule with a different doctor and now I have to wait almost two weeks to see another one.he was very Unprofessional, his name was Doctor Staicu.

I used Veriheal for my original certification last year and was very patient and understanding as their doctor failed to upload the certification in the timely manner that they guaranteed. Now they notified me a month ago that my certification was set to expire and asked if I would like to schedule an appointment through them again. Against my better judgement I gave them a second chance. That was incredibly foolish on my part because yet again they failed to meet the expectations that they set for themselves. I had my appointment on 6/14/2020 and not it is 3 weeks later and my dispensary informs me that my certification has expired and there is not a new one uploaded. After contacting Veriheal and Speaking to a Supervisor Greg. He informs me that he will get it taken care up immediately and I hear nothing back for over an hour. I call back to find out why it has not been taken care of and he refuses to get back on the phone with me and makes a rep communicate between us. This is extremely poor customer service where a supervisor lies to his customers when he fully has no intention of making good on the promises made. After insisting that if it can not be handled today then I want a refund he still refused to speak with me again personally. All this time claiming that he was on another call with a patient yet he was able to answer every question asked through the rep and also attempted to text message me instead of speaking over the phone. After asking for the refund due to the company failing to meet its requirements, I had to insist on receiving a receipt that they have refunded my money. The rep claimed that they do not provide receipts of any kind. Upon insisting further the supervisor then finally emailed a receipt. This to me shows a clear sign that they do things with no regard to customer service or satisfaction. I am a veteran and know many who are mmcc holders and would never recommend Veriheal to anyone else the way the do business currently. Truly appalled that this is how a repeat customer is treated. I hope that someone in a high level of management sees this and tries to make a change.

Never have I had such a terrible experience with a company. Had to wait a month for "Doctor"s appointment. The guy spent one minute with me and refused to answer any questions I had- clearly wanted to get me off the phone as soon as possible. Waited four days before I got the referral but couldn't register with the state because he spelled my name wrong. Took a day to fix that. Tried again- no luck - turned out he got my birth date wrong. Then he did it again. It took over a week and at least six hours of follow up calls to "customer service" (total joke) to get this fixed. BTW, when I googled the doctor to try to reach him directly I found out immediately he was accused of aggravated sexual assault by a patient. Nice hiring practices here.

I live in NJ and have been under Stay at Home orders since 3/21. I simply was unable to reach my NJMMP for a refill so I made any appointment. Within 24 hours, my problem was resolved so I cancelled my appointment. When I did, I was told I had to pay a $40 cancellation fee because there was no way the good doctor could fill the appointment I scheduled for over a month away. Come on, man. This is unethical especially in light of a pandemic and the worse economic downturn since the Great Depression. You reply is weak. Look to title XX of agreement you signed. If you really wanted to make people aware of this draconian policy, you should put it in bold and highlight it like the company does for the $50 cancellation fee if you cancel within 24 hours of the scheduled policy. I gave you 30 notice. I see all these comments about how wonderful this company is because they get appointments in days. I get you a month a fill that spot but you still want to justify stealing my money. Nice job but you are still a thief.

I would just like my money back I had to go through a different agency to get help to finish my application to get my card nobody berryhill answered me back or help me with the final steps to get my card but it' was very frustrating and I had to pay $175 else where

Horrible experience spoke with a representative over the phone found an appointment for 5/16 provided my credit card information representative said transaction didn’t go through she processed the charge a second time & told me the transaction did not go through I provided a different credit card she processed the transaction a 3rd time she said it didn’t go through she was about to try a 4th time when I received notifications from the bank that the 1st three transactions were successful. Representative insisted it was not successful & would not confirm the appointment for me. So now I have no appoint & have been charged $598 for absolutely nothing they directed me to my banks banks said the merchant had to return/reverse veriheal Rep refused after more than an hour asked to speak with a manager told no manager was available. All of this information is documented in photos taken during the chat interaction still no reversal appointment or apology working with the banks to dispute horrible experience especially during a time when money is tight.

The video chat lasted about 4 mins, in which I was hardly able to explain myself to the doctor. Appt. Ended with me being asked to get a letter of approval from my primary doctor and upload it to the platform.. (mind you my appt. Was a sat my doctor office isnt open) less then an hour after my video appt. I had gotten an email saying not recommended for the mmj program. Needless to say it was a terrible expierence