Venus et FleurReviews of venusetfleur.com

HORRIBLE EXPERIENCE My flowers were hugely delayed and when they did arrive they were all ripped I DONT KNOW how this brand has the name it does you’ve ruined my gfs bday I will never order anything again overpriced ****

Horrible customer service Don’t even bother by trying to talk to the management They are bunch of thieves Don’t be stupid and take your business somewhere else!! I should of read their yelp reviews before doing business with them!!!

Non-existent customer service: I was excited to find out about this business and order a treat for my father's 70th birthday. The moment I completed the purchase, I realized the shipping address was incorrect. I called customer service immediately - less than a full minute after the online order - but it was after business hours. I emailed right away but it was clear the inbox was not monitored on the weekend. I received a response the following morning they could not assist. I expressed my disappointment that, at this price point, they should have better capability to assist customers with hiccups such as these. It has ended up being a huge waste of money and I was left with such a bad impression of the customer service that I will actively discourage others from ordering.

Terrible website and app. Many features don’t work as describe including password reset.

Just the worst experience, I should have read the reviews first. I tried to order red roses for my girlfriend for Valentine's Day and paid extra for Valentine's Day delivery. On Wednesday February 9th, 6 days before Valentine's Day pink roses arrived which my girlfriend thought was a statement about our relationship moving in the wrong direction. I contacted them and rather than offer to provide the correct flowers on Valentine's Day, they offered a $45 gift certificate. I've turned the matter over to American Express. Do yourself a favor and go anywhere else for your flower needs.

I purchased 2 gifts for Valentines Day worth almost 380 dollars. It arrived in 2 boxes, 1 is OK although not packaged properly, and the other was "worn" out box and when my wife opened it, it's missing an item and the 2 roses is not it its place and therefore the box got red marks on it. The roses were not badly damaged but given that it probably rolled over, some side petals are kind of "worn out". While I appreciate the possible resolutions made to replace the missing candle, my past purchase was nothing different from a normal online purchase and took away the "special" meaning of it. To add insult to injury, the Quality team ignored the fact that there was really a "quality" issue with the classic bundle where the items weren't snugged "fit" in its square and round holes that it resulted to transport issues (e.g. tumbling out of place) and thus affected the overall presentation. How can a 3-item bundle past quality and shipping it with just the 2 items? And to say that the 2 roses are "OK" as it was not damaged? If you bought a cake and it tumbled in the box and the icing are all over the place, will you still eat it? If this was not considered a quality issue, then I don't know what is, especially for a company that is supposed to provide "specialty" type gifts as it caters to love ones and not like big-box retail stores shipping ordinary non-perishable items. It's already Valentines day (Feb 14) and I felt like I just paid for nothing and my gift will go to trash as it didn't bring that "special" meaning. It's a shame as prior to this purchase, I thought Venus Et Fleur will be my "go-to" merchant for anything related to special occasions. My spending habit usually goes higher every year. I had high hopes and my wife also look up to this company and think highly of them and now, we'll have to simply look for another source in the future. For something so simple to make the customer "whole", I guess the company would rather lose its customers and future revenues. I do not recommend this company as I don't want others to feel the same experience and put a damper on the one of the most special day.

Wrong order was sent, then was completely unresponsive and uncooperative in correcting the order. Had to dispute the charges. Do not do business with this company.

Ordered $400 worth of flowers for Valentine's day. They arrived four days early and were received by my fiance, which ruined the surprise. I contacted customer service to see if they could make it right and was essentially told "no" and that Valentine's Day delivery can mean any time before. Stick with 1-800-Flowers folks.