Vegawin.comReviews of vegawin.com

This is 100% a scam. They give you good deals on packages but don’t specify that you will need to play through multiple times before being able to redeem. I played through $50 four times and still couldn’t redeem. I reached out to support and they told me I still have to play through more before redeeming and they closed my ticket. Please try a different site, there are plenty others that are actually legit.

I have bought from this site probably 15 to 20 times. Always had a good experience and always received my redemptions.. not always fast or even on good time they have mostly always came on the slower side of social casinos.. but nevertheless I always went back because they do have okay deals.. but this last purchase has me absolutely astonished. A deal popped up on my screen a 20$ package for 40 sc I bought it. Played some games nothing but then played a new game and somehow on a 20 cent spin I got a 963$ bonus or something like that. Looked my remaining balance was 0.07 sc and I said okay more to play. As the package didn’t state playthrough and no where on the site does it state playthrough amount AT ALL. every package I’ve bought before has been like a max 3x playthrough or so. But I got to 1100 sc checked and still said 0sc redeemable and I texted support they said that the package has a 35x playthrough. What in the playthrough is that amount I mean that is absurd. Just crazy. Do not recommend. Do. Not buy here. Scam.

All I can say is after you buy a few packages to be able to play the games and then end up winning not once not twice but three times. I was verified I was using my bank card from my bank account that was registered on the site. I had three pending redemptions two for $100 and one for $130. A couple days past and wondering what that was going on so I go check my email and to my surprise I had an email from Vega win stating that I had violated policy that a bank card that I used on the site did not match the name registered or vice versa. Which I know better than that because I only used my own bank account to fund my gambling cuz that's exactly what it is. But they close my account and any winnings or money I have left on my account was void which meaning they didn't want to pay money out that I had earned. So from my opinion they are totally bogus and they are just here to steal anybody's money they can and claim that they violated blah blah policy. So play at your own risk but I just tell you from my experience they are just out to scam people in the sending them their money just claim the something about policy or violation of terms and conditions when in all reality instead of just sending me an email stating you use the wrong card your account's closed you lost your money they would be willing to show me what they are talking about not just tell me for one and for two any legitimate company or business wants to keep their clientele so instead of just closing it your account and saying screw you they would be willing to come to terms instead of just shutting your account down for no apparent reason just because you want money that they probably don't have to pay out. UPDATE: As you have stated to get ahold of support and discuss this through the appropriate channel to which I have done. But to no avail like I have already stated total scam. No reply back from support like I suspected would happen. And no proof to back up stated claims of breach of T&C. Don't waste your money people because they don't care to charge your card and take your money. But when it comes to paying out what you have won fair and square they seem to close your account on some bs claims of T&C non compliance. Would give a 0 star if I could!!

Really wanted to give this site 4 or 5 stars but the fact that they mislead you with things like “fast” or “instant” withdrawal and basically bait and switch you once you try to actually redeem claiming 1-3 business days. Well I’m on day 2 and it hasn’t changed from “pending” and I haven’t even received a confirmation email or anything even telling me it’s being handled or time frame etc. support is flat out a figment of your imagination as they refuse to respond to any “live chat” attempts outside of the useless bot “Angie” who is about as much help as a papercut. I’ve reach out multiple times via email and no response there either. Additionally they have no referral program or incentives which is trash. Oh and I almost forgot the biggest fail, so as I mentioned they lie about being a fast payout site , this is because they are intentionally stalling to try and lure you in to reversing your withdrawal or lowering it so you can keep playing while internally flagging your account so that you can’t win as a last ditch effort to avoid paying out your winnings or atleast greatly reducing the amount out of pure greed and not only is it disgusting it’s unethical and predatory and manipulative. That being said , I requested them to prohibit my ability to do a reversal or reduction for that very reason and it’s against the law for them to deny that request as it’s been put in place for to prevent scam sites the ability to do that exact thing. They refuse to acknowledge my request or to do as they were instructed and required to do and I have the screen shots proving the request was made multiple times so in the event anything happens to my money I will have legal ground to pursue a lawsuit to recover my funds and any punitive damages the court sees fit for this gross negligence and unethical conduct. It’s beyond obvious that this site is infested with corporate greed and will do anything and I mean anything to prevent paying out their customers who are entitled to receive their winnings in a timely and fair manner. There’s no way it takes them 1-3 days or any amount of days to pay out especially with technology where it is today . So many other sites are able to do instant withdrawal or pay within a few hours except for shady ones trying a Hail Mary to avoid paying what the owe . It’s truly sickening. And the fact that support is nonexistent and that they refuse to honor any request to prevent me from reversing my withdrawal just goes to show my accusations are completely accurate and valid . I will consider changing my review to 5 star in the event I actually ever do receive my payout and if they actually reply and prohibit me from cancelling my withdrawal request but based off what I’ve seen thus far I won’t hold my breath. Just pay me what you owe me ($1000 exactly) and I will be more than happy to remove this post and will write a magnificent review and actually recommend you to everyone I know it’s truly quite simple. But the longer you keep dragging this out and conducting these foul unfair and immoral behaviors this post will remain and trust me this isn’t the only place I will be posting this . I will let the world know about my experience in the attempt to stop them before they make the same mistake . It’s truly a shame because the site had a lot of potential and some great games but I won’t stay quiet and won’t sit back while you continue this conduct against me or anyone else you can BET on it ! ***update*** Today is 9/10/26 I was contacted this morning requesting verification of the card I used to purchase the coins from the site which I immediately provided. I received a real time real person response from “Jake” who thanked me for submitting the docs and told me they were being sent to the financial team for review and release of my funds to my account. I will update once the funds show up in my account . Note: the 72 hour window that was told to me when I requested the payout has just hit that threshold as I write this update…. ****2nd UPDATE**** it is now SATURDAY 9/12 and after I updated yesterday stating I was emailed requesting card verification etc and it was confirmed by “Jake” he stated he was going to forward my info to the finance dept and to give it a little bit and my funds would be sent . I replied that I really needed it resolved asap considering it was a Friday and they don’t payout on weekends etc and told Jake I would remove the negative review like he requested me to do eagerly I might add… I explained it was simply unacceptable to not get this done by the end of the day Friday and that I would not tolerate anything outside of this being taken care of period . Well as you could probably already tell , it wasn’t and they gave this zero priority and essentially called my bluff so yes this is a total scam site DO NOT PLAY HERE THEY WONT PAY AND LIE ABOUT TIMELINES FOR THE PAYMENT. YOUVE BEEN WARNED ZERO⭐️s

💥💥 READ ALL THE STAGES 💥💥 UPDATE:#1 💥💥💥 PLEASE USE CAUTION — STILL WAITING ON MY REDEMPTION Hi everyone. I really hate to make this post because I understand that running a business and managing customers, payments, and everything else that comes with it can be difficult. I truly wanted to give the company an opportunity to resolve this before posting publicly. However, I also feel that I need to share my experience so that others can make an informed decision. I purchased and played a package for approximately $29–$30 and later submitted a redemption. I was initially told that the process could take 3-4 days, and it has now now beem a week and no money has been sent to me. I have two redemptions that are owed to me fairly.. It has now been a week, and I still have not received my redemption. I have sent several emails regarding the status of my funds. I do want to be fair and acknowledge that, up until this point, I had been receiving consistent communication from customer service, typically within a few hours of reaching out. I appreciated that communication. The reason I am posting this review now is because it has now been over 24 hours with no response or update from anyone. What is even more concerning is that my original support ticket was closed without my issue being resolved and without any communication explaining what happened. I now have to open a brand-new support ticket just to continue trying to get assistance with the same redemption. I was also told that I would have the money by Monday, but unfortunately, I still have not received the funds. I truly hope customer service will assist me and get this resolved. I don't want to leave a negative review, but I also don't want someone else to participate without being aware of my experience. At this point, I would encourage others to use caution. I will absolutely update this review once I receive my redemption, and I sincerely hope I am able to do that soon. If anyone has experienced something similar, do you know of any additional options or appropriate places I can contact to help get this resolved and encourage the company to release my funds? This situation is extremely upsetting because this amount of money would be very helpful to me, especially in the economy we're living in right now. I've never experienced anything like this before. I sincerely hope this is resolved, and I will update this review when my redemption is received. UPDATE:#2 💥💥💥 I got a email saying that my Redemption will be processed on today I am going to update you guys in real time I will come back to you once it is rectified I am praying it works out. I am praying UPDATE:#3 💥💥💥 I have spoken with Jake today he has apologized for the delay and stated I will have my redemption in a few hours on today. I have selected the instant Redemption which should take about 30 minutes once it is sent through. I will keep you posted on the next update. I was not able to speak with anyone yesterday for over 24 hours but I have constant contact today.. UPDATE:#4💥💥💥 I have not received my money as of today since being told I will receive it in a few hours. I did receive contact from Jake who stated he wants to apologize but they're having an issue getting it approved on their end no fault of my own. I'm going to check back for tomorrow please pray that everything turns out well I just want to finish this process out it's very unfair but I'm hoping that tomorrow will be the final day and resolve the issue. I'm a bit frustrated because I keep getting told different versions of the stories but I understand in business sometimes things occur so I'm trying to be optimistic to ensure that I'm giving them the benefit of the doubt and demonstrating patience respect as equally . UPDATE:#5💥💥💥 I have been paid all the money due to me today. I have been paid it took 30 minutes once the email was sent.

******FRAUD AND SCAM ALERT****** ****update*** after all of the effort to communicate with their support team I finally get a response and this is it: Dear Desirae, Following a review of your account and the documents submitted during the verification process, our compliance team determined that the documentation provided did not pass our internal verification and security checks. As a result, your account was closed in accordance with our Terms and Conditions. As outlined in our Terms and Conditions: ​“If any required identification, credit, or other verification check cannot be completed to our satisfaction… we reserve the right to deactivate your Customer Account.” Additionally: “If the documents fail the company’s internal security checks or are suspected of tampering, the company is not obligated to accept them as valid or provide feedback on the findings.” And further under Clause 13: “Stellar Echo Inc reserves the right to deactivate or suspend your Customer Account at any time and for any reason, without prior notice to you.” In line with these provisions, your account has been closed. As part of the closure process, a refund has been issued for the relevant purchase. Please note that this decision has been made in accordance with our Terms and Conditions, and we stand by this decision It has been 5 days that they have been reviewing my documents of verification. After 2 days I reached out to their live chat several times and have not received any response. So I went forward and contacted them via email with my questions and concerna and attached my documents for confirmation. Almost immediately received an auto response from the same name that was supposedly on the live chat "Angie" "Hello Desirae, Thanks for contacting us! We’ve received your message and a member of our team will get back to you as soon as possible" (no body has gotten back to me) It looks like a lot of reviews that are positive are about the communication and how helpful their support team is. So i'm hoping once this issue is resolved I don't have to go through the same experience trying to process my redemption.

They can start by being more accurate with the customers by communicating with them and responding to concerns and getting customers winnings to them in a timely manner

I have $200 in my balance but when I try to redeem it says I have 1 cent thats redeemable. I see nothing about playthrough amounts but even if that was the case I definitely wouldve far surpassed that with how long it took, how long I played after.. i know its not a timed thing but the up and down definitely played through the package I just purchased so this makes no sense and wouldn't ya know its crickets with support. Ill update if I can get a simple reply.