Sooji K.
Posted
The worst customer service ever.
The worst customer service ever. I subscribed their biotin gummies for 3 months and then cancel for personal reason. I emailed them to cancel it and they didn't, they still shipped it, and charged. They kept saying they couldn't find any order from my account and sending same emails again and again. I went through terrible customer service just to cancel my subscription and return for over a month. It was such an exhausting experience. I will never buy products from them. It's not about their products. It's about their attitude for their customers.
Response from Vegamour· Feb 9, 2022
We apologize for your experience based on the information provided. Your request to cancel your subscription got handled by different support agents, which caused an issue. You got multiple replies. I do show that on 1/13/2022, the agent confirmed your cancelation. The last order was received and has been refunded.


