Average
575 reviews
Vector SecurityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
Showing 55 reviews with 3 stars · Clear filters
HARRY & RUBY C.
Posted
Never hear from the company to test my equipment I don't no if it work or not ,you need to test equipment once a year to make show it in working order
Response from Vector Security· Sep 29, 2015
Hello Mr. and Mrs. Charity, Thank you for your feedback. We understand the importance of making sure your alarm works properly and we’re sorry your system has not been tested for some time. We will forward this review to your branch for follow up.
MR. GLENN S.
Posted
Unusually poor service on this call. It took two trips by two different technicians. First technician merely replaced a battery...second technician replaced the unit based on what he saw and said that's what should have been done on the first call.
Response from Vector Security· Aug 21, 2015
Hello Mr. Shively, Thank you for your review. We apologize for the incident. Our goal is to fix all issues on the first service call. However, troubleshooting a problem is sometimes trial and error due to many factors that could affect the performance of your system. We know your time is important and we thank you for your patience and loyalty to Vector Security.
GABRIEL S.
Posted
After I replaced the back-up battery, the keypad kept flashing. No one could help me over the phone. Finally, a technician was assigned to come out and solve the problem. Before coming out, the technician - 3 weeks after my initial complaints - called by phone and solved the issue in 1 minute. Why couldn't the people at Vector Center do that right away?
Response from Vector Security· Aug 21, 2015
Hi Gabriel, Thank you for your review. We apologize that your problem was not fixed in a timely manner. We strive to respond quickly to our service requests, however, there are times when scheduling takes longer than usual. Please know this is a rare instance. We are glad, though, that your issue was resolved. Thank you for your patience and loyalty.
GREG C.
Posted
You'd think that after 20+ years of uninterrupted central monitoring payments they would offer some system upgrades or replacement instead of just trying to sell me a new 2015-style home system with a higher monthly fee........
Response from Vector Security· Aug 14, 2015
Hi Greg, Thank you for your loyalty to Vector Security. We are having your branch contact you to address your concerns.
GENEVIEVE H R.
Posted
I have no substantive complaints at all. But here is one anecdote: the alarm went off at my house and I didn't hear it -- sound didn't travel as far as my bedroom. Vector representative said she would let Vector know that I probably need another alarm added to my system, but I never heard back from Vector on this. Admittedly, I may have misunderstood her intentions, and admittedly I could have -- and should have -- called Vector, But I'm reporting this because it was a missed opportunity to improve my service. Perhaps this review will prompt follow-up action.
Response from Vector Security· Jul 15, 2015
Hi Genevieve, We are forwarding your review to your branch for follow up. Thank you.
Mike R.
Posted
I have no problems what so ever with the keypad or sensors in the 3 years I have used Vector in my home. I did however have a problem with the technician that came to upgrade my keypad a few months ago. First, he did not show me his ID when I met him at the door. Second, it seemed like it took a very long time for him to fill out the new contract paperwork I needed to sign for the new keypad(30 minutes+). I filled out a survey card of my experience while I waited and wrote a comment that the Tech. did not present his ID. When he finished the new contract I signed where he asked me to but one line was incorrectly highlighted, making the contract invalid. He left for his truck and another long wait for him to fill out a new contract. While out in the truck he read the survey card I had filled out, cause when he returned he looked at me and said "So I guess you want to see my ID?" I signed the second set of papers and he left. I received a phone call from him later that day saying I didn't sign on every line I should have and he would need to return the next evening. He must have been the worst field tech I have ever experienced in my life. Mike R.
Response from Vector Security· Jun 11, 2015
Hi Mike, Thank you for your review. We are glad you're happy with your system, but sorry to hear about your experience with our tech. The behavior you outline is inconsistent with our company's expectations as a whole. If you would like us to look into this further, please email us at [email protected] with your contact information so we can determine which branch services your account.
Ed S.
Posted
Communicated several months back to have the digital system for my residence installed and was advised that i needed to wait for my contract to mature. That doesn't make any sense.... you want to keep your customer keep them happy, especially when the competition of security systems are on the rise.
Response from Vector Security· Jun 5, 2015
Hi Edwin, Thank you for your review and for your interest in upgrading your system. We will have your branch contact you to discuss options.
DIANNE T.
Posted
Recently had trouble with alarm being very sensitive to going off when I was not present. In fact, the local police charged me $50 on the second visit. I called Vector and they did send someone out who was very good. He was surprised that I have had no one come to change the batteries or check the system in 5 yrs. he said that I should have a follow- up from. vector to upgrade my system because it was out of date. No one from Vector has called me since his visit. The new batteries seemed to have helped.
Response from Vector Security· May 28, 2015
Hi Dianne, Thank you for your review. We're glad the new batteries have helped. As far as your system upgrade, if this is related to the 2G conversion, we are in the process of communicating with our customers that are affected. In any case, we will have the branch follow up with you. Have a great day!
