Great
1,331 reviews
Valhalla VitalityHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Your wellness, your way. Our all-in-one toolkit puts the power of wellness in your hands. Whether you're looking to improve your health, boost your energy, or find balance, Valhalla Vitality is here to support you on your journey.Now enhanced with cutting-edge AI tools, our platform delivers personalized insights and tailored recommendations to help you make informed decisions about your well-being. Our digital platform supports dedicated provider partners and their practices, bringing years of experience and expert guidance to ensure that every step you take is backed by both innovative technology and trusted human expertise.Explore our resources and take charge of your well-being today with a blend of intelligent innovation and personalized care at Valhalla Vitality.
Valhalla Vitality (valhallavitality.com) has 1,331 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
Showing 40 reviews with 2 stars · Clear filters
Christen N C.
Posted
My pharmacy never received a prescription for the medication the nurse prescribed.
Response from Valhalla Vitality· Feb 28, 2024
Hi Christen, Thank you for your review. Wanted to qualify that sometimes there's a lapse in when the script is sent and received but our med scribe teams works very hard to resolve these issues. Thanks for being a member and helping us to improve our operations, Best Valhalla Vitality Operations
H C.
Posted
Communication severely lacking in spite of numerous contact attempts. Stuff showed up with 24 hrs notice and I am out of town so it will sit outside for a few days. Need a better time expectation especially for such a costly product.
Response from Valhalla Vitality· Sep 19, 2024
Thank you for sharing your experience, and we sincerely apologize for the communication issues you faced. We understand how important timely notifications are, especially for sensitive deliveries. Your feedback is crucial, and we’re committed to improving our processes to provide clearer time expectations moving forward. If you have any immediate concerns, please don’t hesitate to reach out through our messaging system. We appreciate your patience and understanding. Encourage you to give us another shot and check out all the great improvements we've made since Feb! Best, The Valhalla Vitality Team
Erik R.
Posted
So far not impressed. Order “completed Dec 28”. Still no delivery and no way to track.
Response from Valhalla Vitality· Jan 21, 2024
Hi Erik: We appreciate your feedback. We will ask our practice manager to look into the statement of your shipment. Best, Valhalla Vitality operations
K.B C.
Posted
I received my wellness order today. Although it took 5 days for Valhalla concierge to send my prescription to compound pharmacy to fill. The compound pharmacy doesn’t give updates for expectant delivery date. This isn’t a complaint it’s an opportunity to improve based on your awareness.
Response from Valhalla Vitality· Feb 28, 2024
Hi K.B. Thank you for taking the time to write this review. We are constantly working on ways to improve our communication and operational workflows. We're here to support your journey! Best, VV Operations
Blanca B.
Posted
The customer service is not good at all. The communication is not there at all it’s lacking
Customer
Posted
My consultation was on Aug 2, which was somewhat lacking compared to my experience with other online concierge medicine providers. I provided comprehensive labs, and the NP said she looked over them but didn't point anything out. I knew what I wanted, so it wasn't an issue, but if I was completely clueless, it would have felt more like a rubber stamp of approval than a medical consultation. I ordered Tirz on Aug 3 and nowhere in the order email did it state what processing/delivery timelines would be, and I had to text them to find out. I also emailed, but nobody responded. Via text they said 10-14 business days (meaning up to 3 weeks) before it ships, which is quite lengthy; I've had orders shipped from compounding pharmacies numerous times much quicker than that. It's been 9 days since my order, and no update. Hopefully, it ships soon, but their communication with their compounding pharmacies and customers on order statuses isn't great.
Response from Valhalla Vitality· Aug 21, 2023
Customer, We apologize for the inconvenience caused, but we were unable to gather specific details and investigate the matter further due to the anonymity of this review. When the prescription is sent to the Pharmacy, patients will receive an automated text message informing them of the processing time. It is important to note that Compounding Pharmacies can have different processing times for various medications, even within the same Pharmacy. Tirzepatide, in particular, is in high demand, which has led to consistent processing delays across multiple Pharmacies, especially during the summer months when extreme heat can delay the shipment of raw materials. If you would like to discuss this matter in more detail, please feel free to reach out to our customer service team via text message. Thank you for your understanding and patience.
Larry W.
Posted
Your sales department is stellar. However, your customer service department needs much improvement. One prescription for Tadalafil was charged but never received, I communicated repeatedly with Valhalla about this, and a few months later another charge and shipment was about to be made but I stopped it. Also, notified Valhalla that I uploaded my test results and got no word back until I repeatedly contacted Valhalla about it.
Keirsten M.
Posted
I have not been updated on my order since I have placed it. It says complete, but it has not been shipped. For the amount of money spent it would be nice to have an order tracking to look at the status and now if it has shipped.
Response from Valhalla Vitality· Jul 5, 2023
If you have not received order tracking it may be because the order has not been mailed yet. It can take up to 10 days to process.
