US Parts CenterReviews of uspartscenter.com

ordered air switch for hot tub. paid and received two months later. refused shipment as I ordered from another company installed and paid 30 days later by warranty company before I received their part. no refund forthcoming. Doug Amarillo, TX.

Totally wrong part sent. Ordered a punp seal, received a head rest pillow.

Have not even received the order yet but the customer service has been very bad. I placed the order and did not receive an order confirmation. Two days later I receive this review email. Today, I contact customer service to inquire why I had not received any status of my order, but instead, I get a rude customer service rep tell me that the order and shipment confirmations were sent automatically. Well, I told her that I received only 1 of the 3 that she said were sent, and that I had checked spam. She said "I am not going to argue with you, that is how the system works", then leaves the chat. Two minutes later, I get 6 order shipment confirmation emails and 20 order confirmations in my mailbox.

After I placed my order and paid for it, it took an act of Congress to finally get it. After a week, I sent an email, asking for an update. hearing nothing, I sent a second email, still nothing. On Monday, I called, spoke to a rude guy who informed me he only saw one email from me and there were 62 ahead of me. I tried to be civil to him, I wanted my parts. He said my order would ship that day and would be coming out of FL, and I should have it by the end of the week. End of week comes and goes, no order. On the next Monday, I sent another email, asking for a tracking number. Later in the day, I got an email with a tracking number and a msg stating a label had been created. So the guy just flat out lied to me. Finally got it today. I don’t think it would have shipped at all, had I not been persistent. This is my first and last time ordering anything from this company.

My item was not shipped until I forward an email to them after couple of weeks

The guy Rod that answers the phone has a bad attitude and wants to blame his poor level of service on the pandemic. I called four times and never got the information that they promised to give me. IIpaid for faster shipping and the pump was not even shipped before the time that It was supposed to have arrived. Rod should work in the warehouse where he doesn’t have to help or “Not” help customers.

Well I paid $64 to have my part overnight it’s two days later and they just sent it UPS I paid for fed ex next day air. Gonna dispute the cc charge. Very poor.

If I could give them a lower rating I would.I've been trying to return a pump that was never used,within the 30 days specified by their return policy,and can't get a reply.Prior to discovering that my existing pump was repairable I contacted them with a question about the new pump,they replied days later,with a curt,rude response. What a kook show.