US Car SeatReviews of uscarseat.com

The product simply does not fit. The cover is designed for adjustable headrests which my car does not have. Phone calls are futile as are email inquiries. Also, the installation instructions are confusing and probably incorrect.

Ordered in January 2024 and to my dismay the product I received was nothing like the advertisement, I will now always check reviews on these companies because this product was just that bad. Stay far away and don’t order any car mats, seat covers, etc., NOTHING - this item is a hazard and will not lay down in the car. DO NOT ORDER anything from them. They promised to credit 50% and didn’t do squat, they said they would correspond to make sure I had the right item, they didn’t do anything. No followup with resolving, the product is like laying newspaper on the floor, I repeat it’s trash DO NOT BUY anything from them you’ll regret it. Filed dispute with PayPal and still hasn’t been credited, what a nightmare. Calling back to dispute item because it’s just that cheap, flimsy and poorly made.

This company sends faulty products then asks for video evidence that their product doesn't fit. They send the same video back demanding that you use the video to follow the instructions and then record yourself so that they can be certain that you are "installing it correctly." After repeated attempts to return the product they are refusing to accept the information provided and the return. In my last email I felt the need to let them know that I would be reaching out to the state attorney general's office to report them as a fraudulant company.

The drivers side seat is splitting after 3 months. When I call they disconnect me immediately. This company is trash. I paid over 200.00 for this garbage

I am having a similar problem with this company. I ordered a full set of seat covers correctly relying on their drop down menu. The product arrived and did not fit and is dangerous as it covers release levers on the back of the front seats. I have been in dialogue with support at uscarseat.com since 12th March 2024 and although they accept responsibility and liability they have only offered gradually increasing increments from 40% to current 62% refund with me keeping the useless and dangerous product or a 100% refund with me having to return the product from England at my expense. When I asked them to explain why I should have to pay for their mistakes they stopped responding. I am hoping they will respond to this Trustpilot rating so that this unfortunate issue can be resolved amicably but it is difficult to engage with them when they remain silent

Poor quality, fit, and customer service... These seat covers seem to be well made at first, but they don't wear well and they don't fit at all. I've been working with customer service for 4 months to return the whole set and they refuse. After offering me 3% or 5% refunds and many many emails, we are finally up to 30% refund, but they have yet to issue the agreed up refund even after 2 months. And now they have stopped responding to my emails entirely. I will never recommend or buy a USCARSEAT product again.

Absolute Chinese Junk. Floor mats for my Range Rover...Don't fit, floppy and poor coverage. They will not stay in place and interfere with you feet. These are a safety hazard. 15 day return policy that will not be honored. Buyer Beware!

I bought a floor mat for my car on February 22, 2024. It arrived on March 4th but unfortunately, it was not what I expected. The product was advertised as 'High Class/Luxury Leather,' but it turned out to be made of PU-Leather, which is not what I wanted. I immediately contacted the seller to return the product, but they refused, claiming that they had guaranteed PU leather (leather-like). That claim was not in the advertisement, and I would never have bought PU Leather (aka Pleather). After 11 days of back-and-forth emails, the seller finally provided me with a return address located in Thailand, I found this odd. I also discovered that another customer had returned a similar product to the seller for a 100% refund, but was only offered a 50% refund instead. It seems to me that this company is dishonest and untrustworthy. They are now offering me a 15% refund to just keep it. I believe they are aware that they falsely advertised the product and are unwilling to accept it back. I will be filing a complaint with the Better Business Bureau and the Federal Trade Commission due to the misleading ad/false advertisement by this company."