Excellent
532 reviews
Bilt Labs | Custom Orthotic InsolesHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on Rated Honest, with an average rating of 4.9 out of 5.
Showing 497 reviews with 5 stars · Clear filters
Sean V.
Posted
I recently had an issue with the mold kit package. I sent an email out on a Sunday night, and first thing Monday morning Laura M. had me all taken care of. She was awesome, and sent out a new package promptly. Hope the actual insoles are as good as the customer service! Pleasure doing business with y’all!!
Jean L.
Posted
IMPRESSED in all capital letters doesn't come close to describing my experience with BILT Labs. Delivery and quality of the product are exceptional. Customer service is at a superior level. They truly care about their clients. I recommend them without any hesitation.
frank
Posted
Great company to work with, Laura provided exceptional customer service.
Don C.
Posted
Bought a pair for my wife 2 yrs ago and she loves them. Has ordered another style a year ago and she has ask for another pair for Christmas. They were easy to work with and the mold making process was easy. Much cheaper than the pair that she ordered from the podiatrist and came quicker and were of better quality.
Ed
Posted
Laura was super helpful
Daisie H.
Posted
Amazing Customer Service
David
Posted
Laura was very helpful in my order for Refurb order, as well as answer all my questions before placing the order. I am a return customer and will continue with this type of customer service.
Ryan S.
Posted
The process with Bilt Labs was seamless throughout. They provided a timeline at the very beginning explaining the custom nature of the orthotics I had ordered. They stayed on track and even shipped my custom orthotics a little early. Communication is what made the experience top notch. Laura from Bilt Labs communicated with me every step of the way. She was super responsive and it was her every time I reached out! Not a different customer service person every time. This made for extremely smooth communications. The orthotics are excellent quality. Better than my previous custom orthotics by far. They don’t skimp on quality one bit. I tried a pair with metatarsal pads but my feet didn’t like them. I reached out to Laura again and she fixed the situation quickly and painlessly. Again, Laura was excellent to work with. I can’t say how nice it was to have consistent communication from the same person throughout the process. I can recommend Bilt Labs without hesitation. Quality, amazing service, and saved me a ton of money!
