Mark S.
Posted
Quick response
Quick response, very helpful and exactly the detail I needed.

Great
3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Mark S.
Posted
Quick response, very helpful and exactly the detail I needed.
Divided S.
Posted
Easy to conduct the online chat from my computer. Ryan answered my questions quickly giving me the update on my order.
Michael W.
Posted
Mary showed up quickly and had a quick answer to my question.
Jonelle B.
Posted
Daisy was super helpful and found my answer quickly.
faith P.
Posted
Ryan was helpful without being pushy.
Amy
Posted
Daisy was helpful and quick in answering my question.
Ka
Posted
Mary was awesome and answered all my questions. Nice to chat with a real person
Barbara
Posted
My chat with Mary helped to clarify the type of insert I want. Great company employees to work with. I hope I'm as satisfied with the inserts. I really like that I have 180 days to test them out.
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!