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3,671 reviews
Upstep Custom OrthoticsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 555 reviews with 1 star · Clear filters
Jeff
Posted
Horrible customer service. I ordered orthotics on sept 8 and still no product
Response from Upstep Custom Orthotics· Oct 18, 2022
Hello Jeff- please contact [email protected] for an order status. We would love to better assist.
elliot W.
Posted
I placed an order and received bad insoles and they sent me a return box sent them back and it’s been 6 weeks and have been following up no customer service and all they send is a tracking from 1 month ago and it was never delivered beware they ship from overseas. Terrible company
Tara P.
Posted
Bait and switch. Ordered size 13 insoles and they sent size 11 that won’t even fit in shoes. Waste of time and money. Do not recommend.
Response from Upstep Custom Orthotics· Nov 22, 2022
Hello, thank you for bringing this to our attention. Please email us at [email protected] with your order number and the email associated with your order. We would like to have this settled for you ASAP. Thank you.
Ron
Posted
It's been about a month and a half. Haven't had much relief from wearing the insoles. Bought two pairs. They seem to be made of good quality I just don't feel they've really been a big improvement. Feet still hurt. Contacted upstep and they kind of blow you off tell you to not wear them as much. They need to be broken in? We'll see how the refund part goes Don't have a lot of faith.
Response from Upstep Custom Orthotics· Jan 27, 2021
Thank you for your feedback! We would like to escalate this further, please email our customer service at [email protected].
Amy Mannarino S.
Posted
Real orthotics need a laser scan of the foot (as I found out when we bought these and they didn’t work)
Emily F.
Posted
I wore through these inserts within a month after paying such a high price!! Highly unsatisfied!!
Response from Upstep Custom Orthotics· Jan 27, 2021
Hello Emily, please email us at [email protected] as we would like to discuss this matter further.
Jennifer A.
Posted
Ordered and sent back foot form in June, it is now Sept 23rd and still no insoles delivered and ZERO contact. They don’t answer emails either. It’s a scam!!
Freedom isn't F.
Posted
45 later still no order or communications from the company....useless business from an amateur
