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3,671 reviews
Upstep Custom OrthoticsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 555 reviews with 1 star · Clear filters
Ray K.
Posted
Agent didn’t address any of my issue’s
Response from Upstep Custom Orthotics· Apr 3, 2023
Hello Ray- please contact [email protected] if your issue has not been addressed. We are more than happy to help!
theodore H.
Posted
Wrong insoles made and shipped. Response time to fix this situation is taking forever.
Response from Upstep Custom Orthotics· Apr 3, 2023
Hello- please contact our customer care team at [email protected] based on this review and the information provided, we will need an email address to locate your order. Thank you again!
brian Q.
Posted
It's been almost 2 months and have not received the product. Save your money!
Response from Upstep Custom Orthotics· Apr 3, 2023
Hello Brian, while we did experience a short delay due to high demand, we know you will love your new orthotics! Not to mention, we will have your impression on file for the next 5 years making regarding super easy and quick! We look forward to hearing how happy you are!
Jacquelyne
Posted
I have sent pictures of current orthotics I am wearing which on the back of them shows the lift I need. I have answered questions from day one of ordering and paying my money. I am tired of emails and would personally like to speak to someone and they need to pull my prior answers to my previous emails and quit sending me the same questions. I could have went back to my prior foot doctor, had orthotics made, even if they costs more money had them fixed if not correct and now wearing them. I am not happy with this at all.
Response from Upstep Custom Orthotics· Mar 31, 2023
Hello- please call our call center at 1800-945-4770 we are open Mon-Friday until 6pm and Sunday until 10pm EST.
Raphael S.
Posted
Super uncomfortable and poorly made. Will definitely be returning. These are about the same quality as what you would by for 19.99 at Walmart. They seem to have a ton of fake reviews about how great their customer service and quality is. Both are 1 star at best.
Response from Upstep Custom Orthotics· Mar 31, 2023
Hello. All reviews are real and from actual customers. We are very sorry you are unhappy with your orthotics. They're made from high-quality EVA and polypropylene - the best materials in the industry today. We use Ethylene Vinyl Acetate (EVA) foam. EVA is a wonderful shock absorber that is heat moldable and has excellent shape retention. Because of its versatile uses, it is among the most popular of our manufacturing materials. EVA provides excellent cushion, comfort, and breathability, wicking away moisture and reducing friction. We use Polypropylene, lightweight, durable, and heat adjustable. Polypropylene is an industry-standard. Our orthotics can be designed as flexible, semi-rigid, or as rigid as you like to meet your needs from basic walking to the athletic activities.
Robert
Posted
Upstep is a scam. They charged my credit card as soon as I placed my ordered and will not ship it.
Response from Upstep Custom Orthotics· Mar 31, 2023
Hello- Based on the information left here on this review, we cannot locate an order for you. However, once the order is placed, an impression kit is shipped within 24 hours. Our orthotics are custom and require a design and production period. They are not "off the shelf" insoles if that what you were expecting.
customer
Posted
I ordered them on 2/3 and still have not recieved them.
Response from Upstep Custom Orthotics· Mar 28, 2023
Hello. Please note, while you may have ordered your orthotics on 2/3, we can only begin to design when we receive the impression kit back! We love bringing your new orthotics to life!!
PL
Posted
The absolute worst service ever received. I will tell everyone I know to avoid your company
Response from Upstep Custom Orthotics· Mar 28, 2023
Hello- based on the information provided in this review, we are unable to locate an order. Please contact [email protected] so our customer representatives can take care of you immediately. Thank you.
