Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

BINARD/ANDRE
Posted Feb 24, 2023
Thank you for responding quickly
Thank you for responding quickly
Response from Upstep Custom Orthotics· Feb 28, 2023
You are very welcome, Binard!
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Mitchell B.
Posted Feb 24, 2023
I had an issue with my shipping…
I had an issue with my shipping address. Kirsten was able to get this corrected for me within a matter of minutes of my initial email. I really appreciate the prompt customer service.
Response from Upstep Custom Orthotics· Feb 28, 2023
No request goes unseen and we are happy to know Kirsten was able to quickly help you!
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Mark D.
Posted Feb 23, 2023
Super helpful
Answered my questions to my satisfaction.
Response from Upstep Custom Orthotics· Feb 24, 2023
Great to hear!! We appreciate your feedback!
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DD
Posted Feb 21, 2023
Mary was very helpful
Mary was very helpful! My impression kit was returned to Upstep 1-month ago and I still have not received my custom insoles. Mary confirmed it was not scanned into the system and is tracking down my order to give it high priority. She also assured me this will not cause any risks to quality of product.
Response from Upstep Custom Orthotics· Feb 24, 2023
Thank you for your kind words~ we enjoy reading how well our Foot Specilists are treating our Upstep family members!
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Pete
Posted Feb 20, 2023
Very helpful online chat…
Very helpful online chat representative, Mary. Answered all my questions.
Response from Upstep Custom Orthotics· Feb 21, 2023
Thank you!! We are very happy to hear you had a wonderful experience. That is what its all about!
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Steven J.
Posted Feb 20, 2023
Easy to work with
Answered question and received information back quickly.
Response from Upstep Custom Orthotics· Feb 21, 2023
Thank you for sharing your thoughts! We appreciate the feedback! It has been our pleasure to serve you!
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Jenn S.
Posted Feb 17, 2023
Samantha was very quick and helpful…
Samantha was very quick and helpful today.
Response from Upstep Custom Orthotics· Feb 20, 2023
Thank you for your kind words! We are glad we can meet your expectations!
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Shaun
Posted Feb 17, 2023
Product Performance
my questions were answered, I wanted to know how long they have lasted to date, 15 months and counting..
Response from Upstep Custom Orthotics· Feb 20, 2023
Great to hear! Thank you so much for being a loyal Upstep customer!
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