Boris T.
Posted
very proactive.
very proactive.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We appreciate you noticing and taking the time to share that with the rest of the Upstep family!

Great
3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Boris T.
Posted
very proactive.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We appreciate you noticing and taking the time to share that with the rest of the Upstep family!
Kiran
Posted
Kirsten is very helpful and super sweet. Thank you so much for all your help Kirsten.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! We love Kirsten too! We let her know and you made her day!
Kyle
Posted
Very friendly and fast help with my issue. Just overall amazing person.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you, Kyle!!
Matthew N.
Posted
Quick response and very informative to answer my question and fix my problem.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you for taking the time to share your thoughts!! It is very appreciated!
Juan Carlos Velasquez L.
Posted
It was very quick, I got the feedback that I was hoping to get, The support is just top of the line.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you! You just made our day!
Katie S.
Posted
Mary was great to speak with. She answered all of my questions and took her time, never making me feel rushed.
Response from Upstep Custom Orthotics· Apr 3, 2023
We are happy to know our team is taking absolute great care of our customers! We are grateful you shared!
Robert
Posted
Great customer service. Mary was able to get the order placed for me.
Response from Upstep Custom Orthotics· Apr 3, 2023
Thank you! We appreciate you taking the time to let us know!
GRP
Posted
Kristen was my customer service representative. She provided exceptional customer service, while addressing my concerns. She was polite and friendly and promptly followed up with me each time I contacted customer support.
Response from Upstep Custom Orthotics· Apr 3, 2023
Outstanding is what we aim for! We couldn't be happier that not only you received great service but you took the time to share your feedback! Thank you!