CWR
Posted
Great customer service!
Great customer service! Mary caught a mistake in my order and was in touch quickly to get it fixed. Friendly, knowledgeable, and very helpful. Thanks, Mary!

Great
3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
CWR
Posted
Great customer service! Mary caught a mistake in my order and was in touch quickly to get it fixed. Friendly, knowledgeable, and very helpful. Thanks, Mary!
hector C.
Posted
Live chat was easy and customer service was so good!
halfpint
Posted
The representative Mary was extremely helpful in helping me pick out what I need.
Barbara P.
Posted
Mary, She was Very Helpful with Me, She Took Her Time and walk Everything Through With Me,And She Explained Everything To Me She Was Very Supported And I Barbara Give (Mary) All Five Stars 🌟 Again Thanks 😊 Mary
Joe S.
Posted
Customer care was very helpful and kind. Unfortunately I need to return my orthotics due to my foot injury being more serve than I thought. Customer care helped me through the process with ease.
Monica S.
Posted
I got a quick and complete response to my question. Mary, the agent who helped me, was efficient, informative and prompt. There was no attempt to sell me anything. I appreciate the help!
Shea
Posted
Mary was awesome at helping me out. I needed an itemized receipt and Mary got the job done quickly and without any issues.
DOTTIE G.
Posted
Mary was super kind, informative and helpful. Grateful and looking forward to seeing how the product works.