UNREAL MobileReviews of unrealmobile.com

This is a zero, so bad I thought there should be a class action lawsuit against these people AND sure enough there is search for it under class action dot organization. They deserve this lawsuit. They are taking off parts of normal cell operation and now they added a final insult...the "latest important update" takes away the ability of the phone to ring! Also no voice mail. Cell txting is intermittently available. No response from the "support" people except to suggest you sign up for a new plan at many times the cost.

The app is not working 80% of the time, one cannot receive calls or make calls for days or hours, nor receive texts most of the time, you also cannot receive texts from banks etc. (which I could with the same SIM card a year before, but Unreal seem to have automatically downgraded me), and nearly all calls that you receive go automatically into voicemail when your phone is turned on and even with the app open. They will also not tell you that you cannot receive texts from banks etc. Voice calls have if they work terrible quality. Even if a call gets through to a regular number, most of the time you need to restart your phone after every call. Also the app is a complete nightmare and completely useless. Customer service also does not reply for those through the messaging service and obviously I cannot call them as I cannot call anyone most of the time. If you ever want to use your phone for calls or texts, or anything reliable, stay away from UNREAL MOBILE, it is a complete nightmare. The service also got noticeable worse since the end of 2019 where they just also starting charging 3 USD randomly as a service fee on all plans in addition to what is advertised by them. Even the internet blacks out from time to time or is getting 2G slow or worse.

I purchased 3 months of prepaid service for Unreal Mobile from ebay and thought it was on the premium plan. It turned out the sim card is still on the standard classic plan which is no longer sold on their website. Anyways, the voice service is not very good and you can't receive text messages from banks, etc to confirm phone number. It's cheap but only good for internet service. I tried calling Unreal mobile to see if I can get my balance transferred to premium plan even though it is both unreal mobile plan.

very bad experience on Unrealmobile. they spent one week still not able to port in my phone number and refuse to refund when I say i want to leave because of no service.

Update to update 6.30.20 -Unreal tries to fob me off my offering partial refund, in attempt to stop FCC investigation. I say OK to refund. But of course, 3 weeks later, surprise, NO refund has arrived and all is silence at Unreal Mobile. Don't get tangled with these people (see other similar reviews). Just fraud, bad faith and chicanery. First Update: 6.8.20 Unreal Mobile hustled to respond to this review by offering me a Customer Support tel. # which has no person who answers it. HAhahahahahahaha still laughing here. Unreal Mobile is a ridiculous hole of no customer service and poor phone, text and data non-functions. Do not fall for cheap price. While it is inexpensive, they force you into a annual plan and then haha, provide nothing that works. I suspect this is as Unreal sales folks were pumping up customer base before they were purchased by another company. Then bad service became nonexistent. Phone stopped notifying me of incoming calls, and voice mail messages are not able to be replayed. Despite contacting them for the last month, and reporting them to FCC, they have done nothing to rectify this issue. I see other customers have been treated to this same service.

I am giving a one star review but I would rather say zero or negative stars. This was a terrible experience from start to finish. First of all it is not easy to install and requires you to download a profile onto your phone that locks you out of your caller/dialer and texts/FaceTime. You can ONLY make calls from within the app. Additionally, quite frequently you cannot make calls at all unless you are on your own wifi. Texts do not come through when the app is not open. Incoming calls are rerouted to voicemail even when you are expecting them. Outgoing calls drop frequently if they even connect. The data works mostly well but that is little consolidation when you want to make a phone call. I had to use my skype on data to make a time sensitive call—the whole point of having voice service is so I don’t have to do that. Additionally, when you leave you cannot port your number. And you have to figure out how to uninstall the sneaky profile to unlock both data and your dialer. Do not waste your time on this—I promise it is not worth the headache, even for $10/month.

Don't waste your money or time. I purchased this sim card twice, both times worked horribly. Data was working "well" but text or calls didn't work at all. The customer service to try to fix this made it even worse. Basically i paid for nothing. Good thing its that i could change to another company and take the number.

OMG this has got to be is the worst phone service in the world. I get disconnected during every call that is longer than 5 minutes, hard to believe huh? But that's not all. The Unreal application which you have to use for texting and calls is very unstable, completely unreliable. I finally left a voicemail prompt asking people not to leave me a voice mail because if they did there was no guaranteed it would make it into my box that day or indeed at all. Text is also a crapshoot, sometimes you just won't get it, only to hear from the "sender" later on a different day, that they had sent you this or that, and sometimes a few days later, the text does show-up!? Today, the final straw; I cannot make or receive phone calls. Everything appears to be working but then I get disconnected before the call begins, or there is simply no voice coming from the other side. Oh yeah you can try customer service, if you're a sucker for frustration and abuse, but the fact is that Unreal's customer service is unreal, it does not exist. It deserves zero stars, it is NOT worth 10/mo., really.