Average
384 reviews
Universal Windows DirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and provide our customers with only the highest levels of sales, service, and support. We think our company's history speaks to this goal and to the power of what we can accomplish by never settling.
Universal Windows Direct (universalwindowsdirect.com) has 384 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 13 reviews with 3 stars · Clear filters
Mike M.
Posted
Customer service and communication were incredibly poor. The only reason I give 3 stars is because install crew was friendly and efficient. Could have done a little better job cleaning up after install. Definitely expected more for such an expensive project.
Xiaomei J.
Posted
There is a scratch on the new is installed door.
Response from Universal Windows Direct· Jul 20, 2023
We are truly sorry to hear about this damage to your new door. Please contact our Customer Experience Department at (855) 293-7813 for assistance to resolve this issue.^J
Mike L.
Posted
Was told we might not be able to use our blinds. There is less than a 1/2” depth in the window sill, none of the blinds we had will work. The upfront honest approach would be to let homeowner know your blinds will not work with these windows. That would have been part of the decision making. We still have not figured out what we are going to do, except trash all of our blinds.
Response from Universal Windows Direct· Jun 26, 2023
Hi, Mike. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at [email protected] and include the phone number associated with your account so our team can assist.
Birdie
Posted
Seems as if everyone has had some type of disfavorable experience with the company. The salesman was okay BUT the turnaround time, returning of phone calls, answering emails was ridiculous. It took a longer time than when we expected, the installers damaged my light fixtures out front- stepped on them and broke them, walked through my flowers, had window parts in my neighbors yard - in HIS flowers. I was also told they don't install on the weekend which meant I had to take a day off from work! So far we haven't had any issues with the windows directly but the customer service AFTER you sign the contract and the professionalism of the installers needs one star and that's pushing it . Would I buy windows from the company again? - Not sure - but I give everyone a chance. Could have been 5 stars if project was completed by the timeline, answered questions promptly, installers were professional and installation on a weekend like normal company's would I may reconsider but it definitely has to be better customer service than this. Did I contact the company about my experience - no I did not; as it takes to long for someone to return your call.
Response from Universal Windows Direct· Jun 16, 2023
Birdie, we are truly sorry to hear about your experience with us and understand your frustration. We would like the opportunity to assist in addressing your concerns to make things right. Please connect with us directly at 855.293.7813 or email at [email protected] so we can collect your account information to assist further.
Charlie J.
Posted
I got an estimate. The employee was professional. I got an estimate. I told the employee I was getting another estimate. Next day, I got an email. The email promised a lower price. It said I was going to be given rebates. Another employee would come to my house. I would be presented a lower price. I told them to forget it. I hate games being played. Give me your best quote. Don't play games.
Response from Universal Windows Direct· Sep 29, 2021
Hi, Charlie. We are sorry to hear that we didn't meet your expectations. We have very high expectations at Universal Windows Direct and would love the opportunity to improve. Please get in touch with us at [email protected]!^JD
