Bad
185 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Passport is a private passport and travel document preparation service that assists customers with completing and submitting U.S. passport applications. Our service helps simplify the passport process by preparing required forms, reviewing applications for accuracy, assisting with passport photo compliance, and coordinating shipping instructions for submission to the appropriate government facility.United Passport is a registered courier with the U.S. Department of State under the name 123 Access Travel Passports, allowing us to assist customers who need expedited passport processing through authorized courier channels.Our team focuses on making the passport application process easier and more efficient for travelers by providing guidance, document preparation support, and customer assistance throughout the process.Please note: United Passport is a private company and is not affiliated with the U.S. government or the U.S. Department of State. Government passport fees are paid separately to the U.S. Department of State when submitting an application.
unitedpassport.com (unitedpassport.com) has 185 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
Showing 141 reviews with 1 star · Clear filters
Indigenous E.
Posted
Exploitive website! Ripped me off a couple hundred of dollars when I could of visited my local court house, and filed the exact same papers for free! Made me so mad! So you pay them to type up papers that you could do for free yourself. And then you have to spend more money.
Rustan M.
Posted
Scam. Duped the official US passport office site and took $160 to mail me a copy of my application as well as hand over sensitive personal information (SSN). Avoid at all costs.
customer
Posted
Like others, I only detected that this wasn’t an official government site moments after payment (tipped off by the email address of the order confirmation). I did however manage to receive a refund. After placing my order on hold via the chatbot and exchanging multiple emails with their support team (who offered progressively steep discount offers), they finally shared the URL for their hidden request portal allowing the cancellation to be submitted. Trustpilot doesn’t allow me to include the exact URL but it is essentially: Https ::/ www unitedpassport com /request/ Good luck to anyone reading this in search of a solution, I hope it helps!
Robin Paul K.
Posted
If I could give it zero stars I would. This company is a complete scam. They take your money for a service that is free. On their website they say they have a 30 day cancellation window, but then if you try to cancel even if immediately, they say your order has been processed. Beware and stay away.
Response from unitedpassport.com· May 23, 2026
We’re sorry to hear that this was your impression of our service. To clarify, United Passport assists customers with the passport application process, including preparation of the required government forms, but only the U.S. Department of State can issue a passport. Customers who prefer to complete the process directly through official government channels are always free to do so. Regarding cancellations, orders that have not yet been processed and mailed may be eligible for cancellation in accordance with our policy. Once services have been completed and the order has been processed and mailed, the order is no longer eligible for a full refund. If you would like us to review your specific case, please respond with your order details through the Trustpilot request so our team can look into the matter directly.
Nadia
Posted
Friends, please be careful — in my experience, this service was very misleading. The website made it seem like I was applying for a new passport and paying the official passport fees. However, after paying nearly $200, I later discovered that all they provided was a printed application form, while the actual passport fee still had to be paid separately at the post office. This was never clearly explained during the application process. I feel very disappointed and misled by the way the service was presented. Please read everything carefully before using this service. Just NEVER use it!
Response from unitedpassport.com· May 23, 2026
We’re sorry to hear that your experience left you feeling this way. To clarify, United Passport is a passport application preparation service, not the government passport issuer. Our website clearly explains the nature of our services, including in the “How It Works” section, and the separate government passport issuance fees are disclosed in multiple locations throughout the ordering process. We understand that some customers may have intended to apply directly through official government channels instead. If you would like us to review your specific concerns regarding your order, please respond with your order details through the Trustpilot request so our team can look into the matter directly.
Greg B.
Posted
they stole my ssn and cc. trying to appear like a government website
Response from unitedpassport.com· May 23, 2026
We’re sorry to hear about your concerns. To clarify, United Passport does not represent itself as a government agency, and allegations that personal information was “stolen” are inaccurate. Sensitive customer information provided as part of the passport application assistance process is handled with strict security measures and taken very seriously. If you have specific concerns regarding your order or account, please respond with your order details through the Trustpilot request so our team can review the matter directly.
Holly “hollywd” H.
Posted
Please pay attention to the website you click on! This business is a complete scam. They charge you nearly $200 for FREE forms on the travel.gov website. Please make sure you're on the correct site for passports!
Response from unitedpassport.com· May 23, 2026
We’re sorry to hear that this was your impression of our service. To clarify, United Passport charges a service fee for passport application assistance and related support services for the application, not issuance of the actual passport. Customers who prefer to complete the process directly through the official government website are always free to do so, while others choose our service for added convenience and assistance. Government passport fees remain separate and are disclosed throughout the ordering process. If you would like us to review your specific concerns, please respond with your order details through the Trustpilot request so our team can look into the matter directly.
nelson G.
Posted
This company runs a Scam they charge $185ea send the paperwork went to the post office show them the united passport receipt just to found out we were scammed we pay $185 ea(3) just for them(united passport)to fill the paperwork,once at the post office we pay $500 for the 3 passport.How can you be at peace with yourself knowing you're scamming people
Response from unitedpassport.com· May 23, 2026
We’re sorry to hear that this was your impression of our service. To clarify, United Passport charges a service fee for passport application assistance, document preparation, and related support services, while the government passport issuance fees are separate required charges paid directly to the appropriate agency. These separate fees are disclosed throughout the ordering process. We understand that this type of service may not be the right fit for every customer, particularly those who prefer to complete the process directly through official government channels. If you would like us to review your specific order concerns, please respond with your order details through the Trustpilot request so our team can look into the matter directly.
