Bad
185 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
United Passport is a private passport and travel document preparation service that assists customers with completing and submitting U.S. passport applications. Our service helps simplify the passport process by preparing required forms, reviewing applications for accuracy, assisting with passport photo compliance, and coordinating shipping instructions for submission to the appropriate government facility.United Passport is a registered courier with the U.S. Department of State under the name 123 Access Travel Passports, allowing us to assist customers who need expedited passport processing through authorized courier channels.Our team focuses on making the passport application process easier and more efficient for travelers by providing guidance, document preparation support, and customer assistance throughout the process.Please note: United Passport is a private company and is not affiliated with the U.S. government or the U.S. Department of State. Government passport fees are paid separately to the U.S. Department of State when submitting an application.
unitedpassport.com (unitedpassport.com) has 185 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
Showing 141 reviews with 1 star · Clear filters
Angelica U.
Posted
SCAM ALERT. I would rate it zero. This website should be taken down. They stole my money $183 and the usps $35 fee and the us passport fee is not even included $130. My money was taken away. Just like that. Their website looks exactly like an official website from the government. I am so pissed I am going to escalate this with my bank.
Tamir N.
Posted
No business address, no phone number, even support email response has no names attached. Almost like they are putting a great effort to hide who they are and actually succeeding at it. Very misleading and deceptive, the whole business operation is designed to lure people into paying for nothing.
Katie Y.
Posted
Scams you by pretending to be affiliated with the Department of state making you pay $190 for basically nothing
Jesse M.
Posted
They do not cancel orders. I canceled my order within 8 minutes after I noticed it was a third-party site with extra fees and a longer wait time. They "mailed" my passport within 3 hours and ignored my cancellation request because it was already mailed
Nicole L.
Posted
⭐ (1 star - and only because zero isn't an option) DO NOT USE THIS WEBSITE. It is designed to look exactly like the official U.S. government passport site. Same questions, same layout, same step-by-step "application" process. I'm a college professor—not a careless person—and I was completely fooled. I was trying to get a passport for my 14-year-old daughter. I searched Google for "United States Passport," this site came up, and I thought I was on a legitimate government website. I completed the entire application only to be charged $183.55 for... wait for it... a PRINTED COPY of a form that is FREE from any Post Office or Travel.State.Gov. That's their business. They trick you into thinking you're applying for a passport, then charge you $183 to mail you a piece of paper worth 30 cents. I tried to cancel within TWO MINUTES. Cancelled my card immediately. Started a chat at 4:59 PM for a 4:57 PM charge. No phone number. No human. Just a bot. They refused my refund claiming they'd already "generated a shipping label"—after hours, after I'd already demanded cancellation. Convenient. I've filed a dispute with my bank and reported them to the FTC. PLEASE READ THIS BEFORE YOU GIVE THEM YOUR MONEY. If you need a passport, go directly to Travel.State.Gov (the REAL government site) or walk into any Post Office. The forms are FREE. Don't let these scammers steal from your family like they stole from mine.
Sidney E.
Posted
This site is unbelievably misleading and takes advantage of people trying to get their passports. I thought I was on the official U.S. government passport website — but it turns out United Passport is just a shady third-party service charging you for absolutely nothing helpful. They mail you the same packet you filled out online from the website, then you still have to fill it out again and pay the real $160 government fee on top of what they already took. Total waste of money. Their site hides the fact that they are not official, and it feels like it’s designed to trick people. Very frustrating when you search Passport Renewal it’s the first website that populates. It’s dishonest, useless, and predatory. Do yourself a favor — avoid this website completely and only use the official U.S. passport site at travel.state.gov
Nick
Posted
SCAM! This is a scam websites, you will pay just to have the application mailed to you. You can fill this application out online for free. Even if you cancel before they process your order, they will refuse to refund your money. They don't honor their cancellation policy and they don't offer a real service. Stay away from this company
Anabelle D.
Posted
I was attempting to apply for a U.S. passport on what I believed was the official government website and was misled into completing the process on UnitedPassport.com instead. The site closely mimics the look and feel of the official passport application, and it was not clearly disclosed that this is a private, third-party service charging a fee for something that can be done directly through the U.S. government. As a result, I unintentionally paid a fee and submitted sensitive personal information under false assumptions. Once I realized the mistake, I became immediately concerned about the safety of my data and requested cancellation and a refund. This experience felt deceptive and intentionally confusing for consumers. I would strongly caution others to avoid this site and use the official government website directly. I never got anything for my fee and they refused to issue a refund. 100% scam!
