Vicki K.
Posted
Total scam
Total scam. I realized my mistake within minutes of placing the order and reached out to cancel. You can't speak to anyone, only an online chatbot. I received a message that I would hear back within 1-2 hrs. The next thing I received was a notice 6 hrs later that my application has been mailed. Then another notice the next day responding to my cancellation that they will only refund 20% because the transaction is already complete. Total ripoff! And they are now in possession of all of the sensitive information that is given to renew a passport.



