United Car CareReviews of unitedcarcare.com

As I said car Shield is great I have had two cars under carshield and both cars I haven't had any trouble when something goes wrong. They would repair it. My 2014 I had to put in the shop my AC went out and other problems they repair everything paid for all parts and labor with no argument. I have seen the commercials but I didn't believe them I am a walking witness that they do just what they say they would, take care of the problems. they paid it all and thank God because I would have been out of thousands

United Car Care has been nothing but a pleasure to work with!!! Here is a little in depth into our experience: * We recently had a great interaction with an inquiry on a claim account for warranty coverage. It was amazing to be provided with the service that we were given not to mention when we are in a world that should be focusing on enhance customer service but tends not to. Its hard to find good employees anymore and we can tell United Car Care has some great people working on their accounting/backend/claims team. If we were on a scale of 1-5, 5 being the best, we would have to give our experiences a big whoppin 5!! But given the chance, if we could give it a 10 out of 5, we would. At Sunrise Chevrolet work with a variety of other warranty companies when it comes to our service center, and we have to wait forever at times to even get a response back from accounts payable on simple things. Some more complex than others so we understand the wait but still, you know what I mean…. But every time we have had a claim submitted for United Car Care it has been nothing but simple, easy, and seamless. From start to finish, everything goes smoothly and even when or if bumps in the road come up, they are easily traversed and overcome. We just want to share our gratitude for the great experience with all our claims sent to United Car Care so far. And on a side note, at Sunrise Chevrolet, we are an authorized dealer selling United Car Care for warranty coverage on vehicles that roll off our lot and we love knowing the coverage that we offer is ran by such a great group of people and most of all company. Thank you for everything! Really appreciate it. (:

Excellent costumer service as well as fair priced cars;)

My air conditioner compressor went kaput, 2014 Tucson with 50k miles. Went to local Hyundai dealer, they checked it out and after a quick phone call to United Car Care determined all parts and labor were covered. Paid my $250 deductible, bill would have been $1014 so this one case paid about 40% of the contract.

Edit: Changed to a 5 star review! Customer Service responded to my review. I called as requested and spoke to their rep. United Car Care is reimbursing me for the tow charge plus an extra $25. Apparently my car dealer had given me an outdated wallet card that did not have the direct after hours roadside assistance number listed. ORIGINAL POST: So I paid $1550.00 for an extended warranty through United Car Care. Supposedly 24 hour service. 10 pm I was stuck alone in an airport parking lot with a dead battery. Numerous calls later ("no one is available to take your call right now"), being on hold and told "this is the last message you will receive, from now on you will hear music". So much for 24 your service. I ended up calling another place and had to pay $65 for the "free jump start" that United Car Care should have covered.

I had a beyond great experience with the claims representative I had on the other end of the phone. Erica knew her stuff, walked me through the process with ease and confidence, and was warm and friendly throughout. She has a real-human approach with her patience and gentle, sweet sense of humor, but maintained professionalism the entire time. I feel fortunate to have had her as my rep. and she made me more informed for the future times I need to use a warranty service (I am a newer service advisor for a car company who often uses warranty services). Bravo to Erica and all of the United Car Care team! Thank you for making the claims process an easier and happier one, as she truly brightened my day. You guys rock!

I bought the platinum warranty from the dealer when I got my car 2 years ago, have never used it until now. They worked with a local BMW service center and a $1745.65 repair was completely covered minus the $100 deductable. Very happy with the level of service

I have a 2017 BMW 328d that the fuel pump detonated on which required the entire fuel system including the fuel tank to be replaced on. To say the least it would have been a very expensive repair (10K +). United Car Care to care of the whole process for me. All I had to do is make a single phone call to open a claim and they took care of the rest. It was a completely hassle free transaction. I couldn't have been happier with UCC and the repair work.