Excellent
282 reviews
UNIT 1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At UNIT 1, we're on a mission to become the world's leading smart helmet and urban mobility accessories company, designing beautiful, tech-enabled products that will save lives, and that people will love to wear. Join us in our quest to bring design, safety, and innovation to every rider in the world.
UNIT 1 (unit1gear.com) has 282 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 240 reviews with 5 stars · Clear filters
Stanley W.
Posted
Purchased a Unit 1 Faro, and the control of signals to mount on the handle bar. Superb quality, ultra easy to use app, and most importantly of all fantastic customer service to help me through any issue I had. Well done, highly recommended.
Gary L.
Posted
Well packaged delivery. Instructions easy to follow. Helmet build exceptional.
Orly F.
Posted
My father was in a terrible accident on his electric bike, he was hit by a minivan going 35 mph. He has extensive injuries including (but not limited to) 5 broken ribs, a collapsed lung, internal bleeding, and a broken leg. The one thing he did not have was a head injury. He came out of the accident without EVEN a concussion. The helmet alerted my mother, who was able to meet him at the hospital immediately. The helmet is destroyed, and Unit 1 is replacing it for free. Consider us loyal customers for life, this helmet is absolutely worth the price tag.
Response from UNIT 1· Mar 20, 2026
Hi Orly, First of all, we hope your father is recovering well, and please send him the best wishes from the whole UNIT 1 team. This is a real story of how our products perform in real world scnearios, so truly thank you for sharing it. Please, let your father know UNIT 1 will be happy to take care of him once he is ready to hit the road again. Wishing all the family the best during this time, and a speedy recovery for your father.
CHRIS DEN H.
Posted
Solid Head Protection….easy setup
Response from UNIT 1· Mar 20, 2026
Thanks for this review Chris! So glad to hear you feel well protected, and it was easy to set everything up. Wishing you many safe rides ahead!
Dragos P.
Posted
Great products; excellent ideas; wonderful customer support!
Response from UNIT 1· Mar 6, 2026
Thank you so much for the great feedback, Dragos! We’re really happy to hear that you’re enjoying the products and that our customer support made a positive impression as well. It means a lot to us to know our ideas and efforts are helping riders out there. We truly appreciate you taking the time to share this, and we’re glad to have you as part of the UNIT 1 community. Ride safe! 🚴♂️
Eddie R.
Posted
Unit 1 is an excellent product, extremely reliable and with a high visibility range .
Response from UNIT 1· Mar 6, 2026
Thank you so much for the kind words, Eddie! We’re really happy to hear that you’re enjoying your UNIT 1 gear and that the visibility and reliability are making a difference on your rides. That’s exactly what we aim for, helping riders stay safer and more visible on the road. We truly appreciate you taking the time to share your experience with us. Ride safe! 🚴♂️
Fernando G. Y.
Posted
I have been using the Unit 1 Faro helmet for many years and once the first one had a little issue the guys at Unit 1 without any hiccup replaced it. It’s the best helmet I ever had and get stopped on the street to get compliments on it. The different an accessories are great like the lights abd remote control , so for the city , nature or the different outdoors terrains , Unit 1 gear is gonna be your best friend! Cherry on top , great customer service!
Response from UNIT 1· Feb 18, 2026
Thank you so much for riding with FARO for so many years — that truly means a lot to us. We’re thrilled to hear it’s your go-to helmet and that you’re getting compliments out there! And knowing our team could support you when you needed it makes this even better. Thanks for being part of the UNIT 1 community 🚴♂️💡
Joe D.
Posted
I had an excellent experience with this company from start to finish. Shortly after receiving my helmet, I noticed a defect in the adjustment system and reached out to customer support. Valentina was incredibly responsive, professional, and genuinely helpful throughout the entire process. They walked me through possible fixes, and when it was clear that wouldn’t work, they immediately arranged a full replacement—no hassle at all. Even when my original color and size were temporarily out of stock, they communicated clearly, offered alternatives, and made the switch seamlessly. The replacement arrived quickly and works perfectly. Beyond the outstanding customer service, the helmet itself is top-notch. The build quality is excellent, it feels solid and well-designed, and it genuinely makes me feel more secure and visible while riding. It’s the kind of product that feels like a smart investment in safety, not just another piece of gear. It’s rare to find a growing brand that stands so firmly behind its product and treats customers this well. Highly recommend—to anyone who bikes and cares about safety, visibility, and great service.
Response from UNIT 1· Feb 6, 2026
Thank you so much for your amazing review, Joe! 🙌 We’re really happy to hear you had such a great experience from start to finish. 💪 Even though it’s never ideal to find an issue right after receiving your helmet, we’re glad Valentina and our Customer Support team were able to respond quickly and make the replacement process smooth and hassle-free. We truly appreciate your patience while we worked through the stock situation, and we’re so glad the new helmet arrived fast and is working perfectly. 😎 And hearing that the helmet makes you feel more secure and visible while riding means everything to us — that’s exactly what we’re here for. 🚴♂️✨🖤 Thanks again for your trust and recommendation. Riders like you are what keep this community growing!
