UnderPricerReviews of underpricer.com

I called to cancel my flights after two changes, one to the next day and then one to early in the morning of that day when I haven't even gotten off the cruise ship yet!!! Our travelling companion used Expedia and they processed the cancellation with their airline within 24 hours and told her she will receive a refund. It has been four days and this company STILL has not processed the cancellation. We are supposed to leave in six more days so if it is not done soon we lose all the money. I've worked as an agent for 14 years and every company I have worked with has processed cancellations within 24 hours - everyone.

Be very cautious with this company - stay away. I paid $1855 for a RT flight to Madrid. Iberia - who has fault in this also - cancelled two of the four legs and did not provide an alternate flight. Asked Underpricer to refund the flight and they committed to doing so. This has been going on since June. Cancellation on 8/8/24 and still no money in my account. They keep providing excuses about not receiving the money from the airline. It is not my issue that Iberia has not refunded them. Underpricer is the company who charged me and received my money and they are dragging their feet on the refund. I filed a complaint with the assigned attorney general’s office to investigate the potential fraudulent transaction. The company is extremely uncooperative. NEW COMMENT: The response received on 9/25/24 from Underpricer is a complete lie. I have repeatedly reached out to the company with all of the details that they requested and they still REFUSE to process the refund. They keep saying that as soon as they get their money from the airline, they will make the refund. It has been almost two months since this began. I did not pay the airline. I paid Underpricer. Yet they refuse to make a refund. Do NOT believe this response. It is not truthful.

My wife spent over 3 hours with 5 kids sitting at the airport in limbo because UnderPricer didn't/wouldn't properly issue the tickets for the first leg of an international flight. The seats were reserved for both flights, but she can't check in. These are the flights for emigrating to another country. We paid for these tickets months ago and scheduled transport shuttles and have accommodations booked. She was there with all their belongings trying to get any help from UnderPicer. It's a total nightmare. The airline was helpful and it looks like it might end up only being a one-day delay, but it just created a tremendous amount of additional stress. I would recommend avoiding them at all costs.

When everything goes well, it's not an issue. However, when you miss a connecting flight due to a delay with the previous flight, rebooking becomes a nightmare. The airline's customer service will not help you, claiming it’s not their issue, while the agency says they are working with the airline to get it rebooked but won't provide any details about when it will be resolved. This happened after 5 hours of waiting for them to solve the issue. For context, I booked the flight on kayak.com, which used underpricer.com as the travel agency. Underpricer.com used United to book the Lufthansa flight, and Lufthansa used Air India for one leg of the journey. I essentially became a football between this agency and the three airlines. We were stranded in a foreign airport, unable to leave, not knowing when this travel agency would book the next flight. We were stranded for 18 hours, with no access to food and water for the first 11 hours. The lesson is to pay a few extra dollars and book directly through the travel agency. Never book through Kayak or underpricer.com. ** Update after the reply We all know that there will be flight cancellations and delays, and we have traveled enough to learn that. The issue I want to highlight is the ridiculous nature of the customer support. I was passed around to different airlines, and the customer service lied about what was happening and did not want to let us know when they were going to resolve the issue. In one of the proposals (check your reply), they proposed an alternate flight after 10 days! There are literally flights every 2/3 hours from Delhi to Bangalore, and you want me to stay for 10 days in a different airport without any accommodation or help. Please don't book flights through kayak.com or underpricer.com. You might save a few dollars, but it's not worth it! I contacted the underpricer customer service after my flight and they have not replied in 3 weeks. Since I complained publicly, they responded here. This highlights the poor quality of their customer service !

Scam. Booked a flight with them and paid and they could not find my flight to make some changes that I needed and they did not want to help me at all. They use a call center in India with people who don’t speak English and they cannot help. They do not answer to emails and their live chat does not work. SCAM STAY AWAY.

Thought I was booking a flight with the airline fully refundable. Turns out that underpricer high commission is NEVER refundable. It’s a complete scam. Shame on you Kayak for partnering with them!!!!

This is like scam as booking a hotel reservation along my itinerary. Why are you guys are charging for hotel + ticket and that too giving me hotel accommodation while I am flying. I would at least get the hotel reservation on the day of my arrival. This is like a scam and do not buy a ticket from this website.

What type of airline is this I called many times due to my name change no one has ever helped me the problem is not paying $50 ,the problem is you can’t correct my name even if I pay $50 my flight is soon I can’t wait 7days ?this is so unprofessional I regret this I used kayak and kayak direct send you I didn’t even know that it’s third party guys you needs to do your job well I’m very disappointing. Dear Olive, We hope this message finds you well. Following our call on May 24th, we have sent you multiple emails regarding the name correction process. Unfortunately, we have not received any responses to our emails and had to communicate with you via SMS. We understand that you sent us a copy of your passport today, which we appreciate. However, we still need confirmation on how you would like to proceed with the $50 payment associated with this service. As a reminder, the name correction process generally takes 5 to 7 working days and is subject to airline approval. Given your departure on June 3rd, 2024, we are working within a very tight timeframe, and we cannot guarantee the correction will be completed in time. Please reply to this email at your earliest convenience with your preferred payment method. You can either use the same card used previously or a different card. Thank you for your prompt attention to this matter. We are committed to assisting you as best as we can within the given constraints. Best Regards, Jayden Customer Experience Team